About PetSmart Grooming
Reviews for PetSmart Grooming
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Monday: 7AM - 9PM
Tuesday: 7AM - 9PM
Wednesday: 7AM - 7PM
Thursday: 7AM - 9PM
Friday: 7AM - 9PM
Saturday: 7AM - 9PM
Sunday: 8AM - 6PM
PetSmart Grooming is dedicated to making dogs and cats look great with the help of trained Pet Stylists who have over 800 hours of hands-on grooming instruction. Their Grooming Salons offer a variety of services, including full-service grooming, bathing, and walk-in options for nail trims, teeth brushing, ear cleaning, and more. They also provide Express services to reduce the time pets spend in the salon. Many customers appreciate the friendly and caring staff, particularly when handling anxious pets. Owners often receive a report card detailing their pet's behavior during grooming, which helps ease their concerns. However, some reviews mention unexpected charges for additional services, highlighting a need for clearer communication about pricing. While experiences may vary, especially regarding staff knowledge in different areas like fish or reptiles, many find the store a good starting point for pet care. Customers commend the accurate labeling of fish tanks and helpful advice provided by staff. Overall, PetSmart Grooming is seen as a reliable place for pet grooming and care, despite some room for improvement in product selection and service transparency.
Last November I took my teacup white Persian cat to have her knots brushed out. I had been before but they had a new cat person. They did call to let me know a lot of knots were cut out. She came home with a full Lion cut. I was surprised but it seemed necessary. When I picked her up it was cold and rainy. And she just handed her to me all wet. I bought a little sweater and blame myself for not thinking and should have made her dry my cat who was obviously upset and shaking. I sat in the car for 20 min trying to dry and comfort her before I could go. She had been there before but with a munch different outcome I won't take her back.
I took my dog here for a grooming and the staff seemed super sweet with him, which was great because he always tends to display signs of anxiety when he's realizes I'm leaving him with a groomer. They gave me a little report card of how he behaved for each service and I think that helps settle any nerves that the dog owner may have. They initially told me that the grooming service would be $57 and at checkout it ended up being $87. I saw that I was charged for a nail grinding and they asked me if I wanted it and I said sure. I do wish that they would have disclosed that it was an extra $30 for that because I typically trim his nails anyway and I assumed it was part of the package that I already purchased.
I know that there are lots of people who wouldn't recommend this place. But they're a great place to get started with your pets. Not every associate is very knowledgeable in each section such as fish, dogs, reptiles, birds, etc. But every time I've gone, I go to the same girl and she knows all things fish. Everything she's told me is true and works. I would suggest doing your research before buying any sort of fish, but they can help in getting answers. For example, their tanks are always correctly labeled and they tell you how easy or hard each type of fish is to keep. It has the minimum tank size they need to thrive and their price. They also run good deals on tanks quite often. My tank has held up and I've never had a mishap with the heater or filter that it came with. It's a great way and place to start. But be prepared to become addicted. I do wish they had a larger selection on some grooming stuff though. Such as puppy perfume and whatnot.