About Roberts Carpet & Fine Floors
Roberts Carpet & Fine Floors, a flooring authority in Houston since 1984, offers a wide selection of products across its nine showrooms. The business is known for its vast range of options, including carpet, hardwood, laminate, luxury vinyl tile, natural stone, and ceramic tile. Roberts Carpet & Fine Floors is an elite dealer for top brands such as Mohawk, Karastan, Shaw, COREtec, Dixie, Masland, Fabrica, and Armstrong. Customers have praised the helpful and friendly service provided by the staff. The owner and her brother were also mentioned for their kindness and helpfulness. The business has been described as providing a great experience, from the front desk to the warehouse area. Roberts Carpet & Fine Floors has helped customers find the perfect rug for their living room and life skills room, and has been recommended for future flooring needs. The staff at Roberts Carpet & Fine Floors have been praised for their assistance in finding the right products and accommodating customers' needs. A kindergarten teacher received a donated rug for their classroom, and the installation team, including Robert Mata and Sebastian, have been commended for their exceptional work in matching and installing hardwood and carpet.
Was not our first choice, but we decided to go by there and check them out. I had a lot of carpets on sale so that helped us out a little bit. Got the schedule for them to come out and do the measurements overall was a good experience. The sales girl was very knowledgeable.
I had Sebastian and his crew. I should say one person he had a third person called in sick that morning. He thought it would take a second day, but I had all the rooms cleared out as much as possible. He stayed late and finished up. The only complaint I have is the next morning when walking down my driveway there were cigarette butts all over the place. if their going to smoke the least they could do is pick their cigarette butts up.
Melissa at Roberts Carpet was an absolute amazing to work with. From the very beginning, she offered incredibly thoughtful and informed guidance on both our vinyl flooring and carpet options.
What stood out most was her genuine commitment to helping us find the right solution for our specific needs — not just selling us products.
She took the time to understand our situation, worked around our timeline, and never once made us feel rushed or pressured. In fact, during a particularly hectic chapter in our lives, Melissa was a steady, reassuring presence — walking us through each step and making the process feel manageable and even enjoyable.
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