Massage Envy

Mar 2024

Went to get a massage as a birthday present. My spouse bought a gift card prior to coming in for service. The massage was poor and lazy. I then go to exit as the therapist said and NO ONE was at the counter. I leave thinking my bill was cleared due to this being taking care of days before. Well no, I get a call from Alissa (front desk) asking why I left. I explained why, she instantly takes a rude tone and said she was cleaning in the back and that I was not okay to go. Needless to say my spouse was told when you buy a gift card from the website it has nothing to do with the location. That we can take that up with corporate. I asked for a manager and the manager is located...read full review

Mar 2024

The prices are utterly outrageous now. 2 to 3 weeks ago it was $80 for 50 minutes and $120 for the 80 minute one. Now it's $130 for 50 minutes and $190 for 80 minutes!!!! This is so ridiculous. I won't be coming back anymore because y'all are charging these outrageous prices and still want a 20% tip. This has taken the "kinda expensive but still worth it" to avoid at all costs. There's a massage place in DeSoto that's $90 for 90 minutes. Go there instead.

Oct 2023

The customer service from the front desk was good but from my provider, it was awful. She never introduced herself, just asked if I was ready when she came to get me, left so I could undress and didn't knock before entering again, the massage was decent, and when she left I didn't see her again to ask if I needed to use the restroom or wanted water. On top of that the facility was a turnoff, you could hear people talking loudly at the establishment next door and there appeared to be heavy dust on the floor in the room as if there was recent construction work. It was just not a good experience overall, the worst I've experienced at any ME location.