The Boost Mobile store located at 6420 Denton Hwy, Watauga, TX, offers a range of 5G devices and prepaid phone plans on the Boost Wireless Network. Customers can find various options, including iPhones, Samsung, and Motorola devices, along with great deals.
Reviews highlight mixed experiences with customer service. One customer praised a representative for being helpful, patient, and knowledgeable, significantly improving their experience. However, another customer faced challenges with the customer support system, leading to frustrations over long wait times and unresolved issues regarding a phone SIM card. They suggested improvements in training and follow-up procedures for customer support.
While some customers found the sales process energetic, others noted delays and complications in transferring numbers or setting up new services. Overall, the store has the potential to provide great service, but there are areas for improvement in the customer support experience.
Thank you so much Danny for hooking me up with a iPhone 16 for a pretty good price and thank you for letting me know that I am eligible for finance as well
You all have to come and get finance from this guy. He does a pretty good job and tells you everything upfront.
Since I got accepted for finance, he gave me a free phone case and a temp glass along with it
I've never dealt with a customer service representative who cared so much about providing the best options on the phone. They gave me solutions, and I'm so happy. Thank you, Kem, for making the customer leave happy. I have the best review of Boost Mobile... without a doubt, the best!!
Kem at Boost was awesome. He helped me upgrade to the iPhone 16e and made the whole process smooth and stress-free. He took the time to explain everything and made sure I was set up properly before I left. The phone has been great so far, and I really appreciate his help. Highly recommend asking for Kem if you stop by.
6420 Denton Highway, Watauga, TX 76148
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