Virtual Care in Waco by Baylor Scott & White Health

Virtual Care in Waco, operated by Baylor Scott & White Health, offers healthcare services with a focus on patient communication and quality care. Patients appreciate the knowledgeable staff, especially Nurse Practitioner Hollan Humble, who is highly rated for her expertise and interaction with patients. The facility's team is described as great and communicative, making patients feel well cared for. However, some concerns have been raised about the environment, such as the waiting rooms being uncomfortably cold, which affects patient comfort. While the clinic generally provides good service, there have been issues with lab requisitions and missing results, leading some patients to switch providers to other facilities like AdventHealth. Despite these technical challenges, the overall experience with the staff remains positive for many. Patients also highlight the efficient and respectful care received during hospital visits at Hillcrest, where they recently delivered a baby. The staff was described as competent, confident, and friendly, with excellent communication and attention to patient needs. The facility was clean, and the billing process transparent, which helped reduce stress during a significant life event. Personal interactions with staff like Dawn, Jamie, Katie, Candice, and Debra left a lasting positive impression. Overall, Virtual Care is seen as a caring and professional healthcare provider, though some areas like environment and administrative processes could benefit from improvements.