Massage in Universal City

“Honest Experience Great Service, But Confused About Pricing.

This was my first time visiting Designer Glitz & Glamour, and I want to start by saying the staff was very kind and helpful. My sister hadn’t had her hair brushed or detangled in over a year, and it was extremely matted. The stylists were very understanding and didn’t make us feel judged or embarrassed. Multiple stylists took turns helping to gently work through the tangles and tried their best to save as much hair as possible.

They did end up having to cut more than 7 inches because the hair couldn’t be brushed through. The photo I have was taken before they trimmed it again to even everything out.

The only part that left me unsure was the cost of the relaxer. I was originally told it would be around $180, but I was charged $250. Later, I saw on the website that chemical services are listed at $70, so the price difference was confusing. I don’t go to salons often, so I didn’t know what to expect, but I do wish the final cost had been explained more clearly before the service started.

We were there from around 11:45 a.m. to 3 p.m., so I completely understand that it took a lot of time and effort. I just think it would help a lot if pricing for long or difficult services was discussed up front, so clients know what to expect before checking out.

Overall, I really appreciated the care and patience the team showed during a tough situation. I just think it would help a lot if pricing was made more transparent upfront, especially for clients who are new or unfamiliar with salon visits.“

“Only guy that could sort my back out right away! Also, they don’t nickel and dime you!“

“I have been getting massages monthly since 2015 and have never found a massage therapist who actually makes a dent in my problems...until Rob! He has been working diligently to relieve my pains and each visit leaves me feeling 30 lbs lighter. His office space is so homey and RELAXing and I look forward to each visit.“