Hornet Appliance Services - PERMANENTLY CLOSED

Aug 2020

My home warranty company contracted Hornet Appliance Services to diagnose my refrigerator that stopped cooling. After spending about 5 minutes in home they said they would order a compressor which might fix it. Rather than spend the time to actually check out the refrigerator they just opt for the most expensive repair. It's been five days and I haven't received an update on when parts will come in and home warranty company says they haven't even received a diagnostic report from them. When I call they tell me only Sears can fix my refrigerator but my home warranty company gets a different story. Terrible experience with this company.

Apr 2020

My home warranty company sent them out to fix my refrigerator. The tried really hard to fix it, ordering parts and replacing them, but then it's like they just gave up. Scheduling and dealing with the techs was fine, but It's been over a year now with no follow-up and American Home Shield closed the ticket right after their last visit in early 2019. The last response I got was that they were waiting on a response from LG. For a year? Right. Cannot recommend Hornet or AHS (but that's a whole other issue).

Mar 2020

If I could give a negative rating I would. Our home warranty company, One Guard sent Hornet Appliance Services to my home to repair my dishwasher. They replaced the motor. After leaving my home and running 2 cycles, my kitchen flooded. I now have water damage to 3 rooms, including my cabinets and hardwood floors. We had a restoration company do an assessment. It has been one week since the initial flooding, we have called numerous times. Only to be ignored. We are trying to process a claim to save our floors and cabinets with no success. We understand that accidents happen by contractors, but we feel asking to make good is not unreasonable.