About Direct Auto Insurance
Reviews for Direct Auto Insurance
Write a reviewHours
Monday: 9AM - 6PM
Tuesday: 9AM - 6PM
Wednesday: 9AM - 6PM
Thursday: 9AM - 6PM
Friday: 9AM - 6PM
Saturday: 9AM - 3PM
Sunday: Closed
Direct Auto Insurance is celebrated for its exceptional customer service. Reviewers highlight the amazing, kind, and patient staff who treat customers like friends. Lavon is noted as a sweet and pleasant person who explains everything clearly, making it easy for customers to understand their insurance needs. Charles “Bill” Barentine is also recognized as one of the best representatives, showing compassion and professionalism. His straightforward approach is appreciated, and customers feel that he brings positive feedback to the experience. The staff's willingness to answer questions and provide detailed explanations leaves customers feeling supported, making the experience enjoyable even during challenging times. Overall, Direct Auto Insurance is recognized for having staff that truly care about their clients and work within their budgets to ensure they are fully covered.
I had the most pleasant experience while talking to Sandra with Direct. She took the time to explain everything and find the perfect policy for me. The coverage is great and far more affordable than competitors and the customer service makes it the best hands down. It was like talking to your favorite aunt who without a doubt was going to get you the best deal. I could feel her smile through the phone. I will always refer friends and family to Direct Auto Insurance!
Hi Cindy Jones was awesome today. Explain everything I need to know and more. She went above and beyond to make sure everything was good. Great customer service this evening. Made my week better.
Margaret in the texarkana office was extremely helpful, made sure everything came through and went smoothly, she was super patient with me and over all extremely nice to talk to and work with. Fantastic customer support 🙏