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America's Best Contacts & Eyeglasses
616 American Wy, Terrell
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616 American Wy, Terrell
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The optometrist and the tech were very nice. The lady who checked us out after we picked out our glasses was a different story. She was so rude. My husband needed bifocals for the first time and we had several questions about them. The lady told me that I should be able to understand them since I had progressive bifocals last time I was there. Tried explaining that neither of us had ever had bifocals and she start telling us to calm down that we were very aggressive to her. After that I refused to speak to her unless I needed too. We were just attempting to understand something new and she was unwilling to explain it. Also called a few days later asking when our glasses... read full review
I bought three pairs of glasses and had to go back a few times because they didn’t fit well for adjustments, but they tried. My biggest concern is how easy the lens get scratched. I take care of mine and keep in a case most of the time but it doesn’t take much to scratch them and I paid extra for the quality lens. They replaced them once but six months later they were scratched again and it cost out of pocket for replacement. The staff is hit and miss, some are friendly, some act like it’s a bother to help you. It’s not a bad place, but it’s not high quality either.
Yuri provided outstanding service! She was very knowledgeable, friendly, and made the entire process easy and enjoyable. The atmosphere was relaxing, and she was attentive to every customer’s needs. It was a great experience overall — thank you, Yuri, for your professionalism and excellent customer care!