About Baylor Scott & White Clinic - Santa Fe
Reviews for Baylor Scott & White Clinic - Santa Fe
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Baylor Scott & White Clinic - Santa Fe is a highly recommended healthcare provider known for its exceptional service and skilled staff. Patients praise the clinic's professionalism, particularly the phlebotomist Louis, who consistently performs blood work with a single successful poke, even when patients are dehydrated. The clinic's doctors, such as Dr. Hatherall, are commended for their attentive care, responsiveness, and willingness to address patients' concerns. Patients express satisfaction with the overall experience, describing the receptionists and the entire team as "amazing." Despite the distance, some patients choose to continue their care at this clinic, highlighting the exceptional quality of service they have received.
A year or so ago i had an appointment with Mrs.Samantha Mcgrade. Me personally i of course have NOTHING against her. She was an amazing person, such a sweet lady. But if someone is not sure about something then they SHOULD NOT start guessing. I had a problem with my throat. I went to her and apparently i had “tonsil stones” and i needed to push on them. I went home that night opening my mouth NOT EVEN ABLE TO SEE MY UVULA, pushing on them. I THANKFULLY stopped and went to an ACTUAL ENT DOCTOR THE NEXT DAY!!!! he said my tonsils were 90% swollen and FILLED WITH TOXINS. If i wouldve pushed on them they would’ve busted/ruptured and i WOULDVE DIED IF I TOOK HER ADVICE....read full review
My experience with BSW has been a frustrating one. However, once being seen by Dr.Thomas I finally feel seen and heard. I'm not just number as I have been feeling dealing with BSW. At the Santa Fe clinic I've had no issues. Everyone has been friendly and attentive. There is a receptionist that can be rude at times but I usually get the short haired gentleman and he's fantastic. People need to be aware that it's a resident run clinic. Most of the providers are doing their residency here. So you will lose your normal provider once they graduate. I will be following Dr.Thomas to whatever clinic she signs with at the end of her residency to continue my care with her. I can't...read full review
I’ll give them 2 stars because I love my doctor. But Scott and white as a whole is a TERRIBLE healthcare system. Employees need more training. Patient relations takes no accountability. They don’t even return phone calls. They take your money and do not care about you one bit! Go somewhere else!