Memorial Hermann Medical Group Sugar Land Multi-Specialty

May 2026

Horrible customer service. I called to get a new PCP, but I was given little information about them. After calling my insurance and my 4 kids' insurance to change our PCPs, I called back to book an appointment and was told there was no availability until September. I mean, what the hell? I just spoke to you, and I was not told that. After spending 1 hour with the insurance company. Those people at customer service need more training. Come to think of it, I am just seeing their review (2.2); I should have known that they have an ugly reputation. Guys, run when you come across this memorial hospital.

Dec 2025

I just came back from plaza 2 office staff is very rude my mom has appointment with SHANTAE JOHNSON and she can't walk and we have long drive from newcaney to the clinic and stuck in traffic in downtown. Even we call the office and let him know we r on way .when we reach they said you r 1 mintue late and reschedule appointment. DR suppose to help the patients not deal like retail customers. Don't suggest to go there.

Apr 2025

Dr. Virani and her medical assistant are fabulous. Front desk staff could be a bit more attentive and helpful. Also, the parking situation at the clinic is horrendous; be prepared to set aside time to drive around looking for an open spot.