The email asked me to show up 15 mins early. I did. The receptionist looked confused and asked me to give them a moment because “uhhh your therapist isn’t here yet” then proceeds to call the therapist to ask where they are at. Both girls were nice btw. 2 mins before my actual appointment strolls in a gentleman. I went back to the desk and asked if I can please have a female instead, I didn’t see an option to have a male or a female as my therapist during my online scheduling. So now in order to cancel it costs me 15% which I had to correct them since they first wanted to charge me $72 for a $150 session. That’s 50%…so they had to remath and it came out to $36. That still doesn’t math but I was so frustrated I just left. I was expecting more from my community where I own and lived in for the past 6 years. Get your professionalism up especially in a community like Riverstone.
Freemon Walker
Jun 2026
Kwame is the best 10/10! I highly recommend deep tissue massage with hot stones and glove.
Vanessa Tobias
Jun 2026
I always get a facial done by Venessa she's the best. If you need a facial please book with her. I had a hydrating facial and my skin looks amazing.
Ryan Mathews
Jun 2026
Very good, I felt way better and definitely had great service, Kwame was a big help and is really experienced, he helped with a lot and recommended great things!
Pj Party Pros
Jun 2026
I’ve had a great experience at Hand & Stone for the past few months. I leave feeling refreshed after each of my appointments.
T K
Jun 2026
Maria was very professional & provided an excellent, relaxing massage. She targeted my problem areas and helped me feel relaxed throughout the service. Would recommend!
Tracey Lake
May 2026
kwame was amazing!! All staff is super nice, facial with Shanti was great!!!
Jessica Defalco
May 2026
Jessica at the front desk was sooo sweet. She was very clear in explaining and answering my questions. She also got me set up for a membership for when I get back from out of state! I was lucky to get Tina for massage! That tiny women gave me the best massage I’ve ever had in 7 years of coming to Hand & Stones! Will be requesting her again!!
sravani pillutla
May 2026
Great spa! I had facial and body massage treatments in the last couple of months. Kwame is really good and suggested specific add-ons that worked quite well for my shoulders and lower back.
Carolyne Kimeli-Mbaraka
Apr 2026
Loren was amazing! Had deep tissue massage and will be booking with her again
David Le
The email asked me to show up 15 mins early. I did. The receptionist looked confused and asked me to give them a moment because “uhhh your therapist isn’t here yet” then proceeds to call the therapist to ask where they are at. Both girls were nice btw. 2 mins before my actual appointment strolls in a gentleman. I went back to the desk and asked if I can please have a female instead, I didn’t see an option to have a male or a female as my therapist during my online scheduling. So now in order to cancel it costs me 15% which I had to correct them since they first wanted to charge me $72 for a $150 session. That’s 50%…so they had to remath and it came out to $36. That still doesn’t math but I was so frustrated I just left. I was expecting more from my community where I own and lived in for the past 6 years. Get your professionalism up especially in a community like Riverstone.
Freemon Walker
Kwame is the best 10/10! I highly recommend deep tissue massage with hot stones and glove.
Vanessa Tobias
I always get a facial done by Venessa she's the best. If you need a facial please book with her. I had a hydrating facial and my skin looks amazing.
Ryan Mathews
Very good, I felt way better and definitely had great service, Kwame was a big help and is really experienced, he helped with a lot and recommended great things!
Pj Party Pros
I’ve had a great experience at Hand & Stone for the past few months. I leave feeling refreshed after each of my appointments.
T K
Maria was very professional & provided an excellent, relaxing massage. She targeted my problem areas and helped me feel relaxed throughout the service. Would recommend!
Tracey Lake
kwame was amazing!! All staff is super nice, facial with Shanti was great!!!
Jessica Defalco
Jessica at the front desk was sooo sweet. She was very clear in explaining and answering my questions. She also got me set up for a membership for when I get back from out of state!
I was lucky to get Tina for massage! That tiny women gave me the best massage I’ve ever had in 7 years of coming to Hand & Stones! Will be requesting her again!!
sravani pillutla
Great spa! I had facial and body massage treatments in the last couple of months. Kwame is really good and suggested specific add-ons that worked quite well for my shoulders and lower back.
Carolyne Kimeli-Mbaraka
Loren was amazing! Had deep tissue massage and will be booking with her again