Ulta Beauty is a leading beauty retailer offering a wide range of products from over 500 brands. The store provides various services, including hair, skin, makeup, and brow services, as well as ear piercing. Customers often find staff helpful and friendly, with employees frequently offering assistance as soon as they walk in. Many praise the helpful suggestions for makeup and skincare without any pressure to buy. Customers can spend hours exploring the amazing product choices, feeling they get more than what they pay for. Staff are often knowledgeable and willing to make recommendations, going above and beyond to help customers find what they need. For example, a customer received a perfect haircut from Evan, who is described as a perfectionist, and noted that every visit includes a warm greeting. Others shared positive experiences with employees like Jamie Baker and Genesis, who made them feel comfortable and provided helpful tips for makeup beginners. Despite some reports of issues with store maintenance and occasional poor service, Ulta Beauty strives to make a positive community impact through its Conscious Beauty initiative, offering products with sustainable packaging and clean ingredients.
Shout-out to both Kassy and Maritza for helping me today... Like you want to know why this is the best Ulta to visit? It's them. I was going to walk out of the store without moisturizer, but they were so lovely I didn't have to ask for help THEY OFFERED. Together they asked questions and lead me to exactly what I was looking for. Kassy took me over there personally and showed me new products too I walked out with a full bag and as a very happy customer! 10/10. Also it's not just today... It's every day. Maritza recognizes me every time I come in and checks in with me when she sees me! It really makes you feel wanted and seen 🥰
Mar 2026
5.0★★★★★
Aetna (my apologies if i mispelled her name) was awesome. I was originally looking for Summer Fridays, but learned thats only a sephora item. She was thorough and had outstanding customer service. I purchased COSRX and very excited to use it. 🖤
Dec 2025
5.0★★★★★
As soon as you walk in, everyone is asking if you need help. However when you actually do need help the workers failed at delivering. One worker was sweet but seemed a bit lost. The other, a blonde girl, looked like she wished she wasn’t there. She “helped” but really she just threw product on my face and called it a day. Not to mention she kept reaching for her phone to text. Oh and she used a tester DIRECTLY on my face which is disgusting. Luckily I was saved by Maritza. She helped me with enthusiasm and was so so sweet. I’m rating this high only because of her.
