About Planet Ford Service in Spring
Planet Ford in Spring on I-45 is your Triple Crown award-winning dealer proudly serving Spring, The Woodlands, Tomball, Aldine, Conroe, Cypress, and the greater Houston area. At Planet, they offer Ford regular maintenance and repairs, Ford and MotorCraft parts, and aftermarket parts. In addition, they have New Fords, Certified Pre-Owned, used cars, custom vehicles, and sell or trade your car, truck or SUV. Their experienced sales team, fleet/commercial sales experts, service advisors and technicians are here to serve you in their state-of-the-art sales and service departments. Plus, they offer an onsite Collision/Body Shop Center and Big Truck/Commercial Repair Shop. No matter your automotive needs, their family-owned Ford dealership can help! Customers have had great experiences at Planet Ford Service. They report that the service was very good, with friendly and accommodating staff who were able to complete multiple recalls in less than 3 business days. Customers also appreciate the mobile service option and the loaner program, as well as the prompt and honest communication from the service advisors, who worked to get issues resolved in a reasonable time frame.
My 2024 Mustang ecoboost premium mustang's wheel was destroyed due to a rock on the hardy tollway, put on the spare and took my car to them (I had bought the expensive warranty when I bought my car which covers replacing the wheel as well as a loaner vehicle), they said they would have to order the wheel, told them I would need a loaner car as it's my only vehicle, they tried to argue that a i can drive on a spare tire which is only supposed to be used for 50 miles, I told them it is not safe, the service department "manager" Matt kept saying he knows plenty of people that "do it all the time" and that that's ok, after pressing him on the matter he even tried to suggest...read full review
Go to Tomball Ford
I scheduled a service appointment with Planet Ford a few days before Christmas for 2 recalls (ac motor recall and a brake recall). And I asked them to quote me a brake job and front passenger caliper replacement. I drop it off at said appointment date/time and they explain that they’ll have the car ready some time after Christmas. No problems there. I’m called when it’s ready and they quote me over $2k for the brake job. So I tell them no thank you and go pick my car up. It’s 35 degrees out so I’m trying to turn on the heat on the way home and the vents on the dashboard aren’t blowing any air, this is after they closed at this point....read full review
I'm writing to express my disappointment with the service experience at Planet Ford. Despite numerous attempts, I've been unable to schedule my first oil change and have a technician troubleshoot my rear camera and radio. Both have been giving me problems. I was told this well be warranty claims, so they would need to keep the car for several days. No problem as a loaner will be needed. They gave me ridiculous lead times on loaner car dates and I need my vehicle for work. The service consultants were unhelpful and dismissive. Why do business with this place when loaner cars are never available?
As a lifelong Ford/Lincoln customer, I'm disheartened by the declining...read full review