Ulta Beauty is recognized as the largest beauty retailer in the U.S., offering a diverse range of over 25,000 products from 500 brands, including Tarte, Fenty, and Chanel. Customers appreciate the clean and well-stocked stores, which enhance their shopping experience. The staff members are often praised for their helpfulness and knowledge, providing excellent customer service. Reviewers highlight positive interactions with employees who assist in finding the right products, such as foundation color matching, and offer valuable application tips. The Salon at Ulta Beauty offers services like haircuts, makeup applications, and brow services. Many customers express satisfaction with their visits, mentioning cheerful and polite staff who are interested in giving the best service. Some note that salespeople can be pushy and that brands frequently change, which can make it hard to find previous purchases. One reviewer mentioned purchasing a product on Amazon that was larger and cheaper than what was available at Ulta. Overall, customers enjoy the atmosphere and look forward to returning, praising staff members like Jessica, Jememia, and Jillian for their helpfulness and friendly attitude.
I love the store in Southlake. It’s clean. It’s laid out nice. The associates are always there to help you. The checkout is quick. The only thing that I’d like for them to improve on is their inventory is always somewhat low on the popular stuff. Other than that, this is a really good location and I do recommend it but check your product before you go. A lot of times I have to have mine mailed to me.
I had not been into an Ulta since 2017. This store has wonderful customer service. I had cataract surgery and don’t wear glasses anymore, so I’m wearing eye makeup for the first time in years. A sales lady named Fozia helped me pick out some better products and the store manager, Jaime, placed a special order for me. This is the best Ulta I’ve ever been to.
I had a keratin treatment before a trip, but after washing my hair, I realized it didn’t relax as much as usual. I called the salon, and the manager, Jamarys, contacted me the same day. She listened carefully, was very customer-service focused, and recommended waiting on a redo to avoid damaging my hair. Instead, she suggested a mask treatment to restore moisture before my trip, and it worked beautifully. She truly saved the day with her care and problem-solving. I’ll still be going back for the keratin redo in a few days.
2900 East Southlake Boulevard, Southlake, TX 76092
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
