Sara, Jessica and Mark are the Premier Customer Service employees Great Clips should use in all locations. They work at the Southlake Texas location. Please Thank them. Hopefully this doesn’t land on deaf ears.
May 2025
Today I visited this Great Clips location in Southlake for the first time in about two months. I always get the same basic bald cut, which usually takes no more than 5–10 minutes and requires very little skill. Honestly, I’d do it myself if I didn’t need help making sure the back is even and clean. That’s the main reason I come to places like this—to get a quick, thorough, and even cut without missed spots.
This time, I was assigned to an older stylist I had never seen before. As soon as she started, the clippers began painfully pulling my hair, so I respectfully asked her to switch to a different set. She did, but something still felt off.... read full review
February 2025
First time I've been back to Great Clips in quite some time. My regular Barber retired. Chloe did a great job and still actually had the specifics of my haircut in the computer system from years ago. I use the online check-in system and she was there waiting for me when I arrived. I went straight to the chair. Haircut took only 20 or 25 minutes total time
Sara, Jessica and Mark are the Premier Customer Service employees Great Clips should use in all locations. They work at the Southlake Texas location. Please Thank them. Hopefully this doesn’t land on deaf ears.
Today I visited this Great Clips location in Southlake for the first time in about two months. I always get the same basic bald cut, which usually takes no more than 5–10 minutes and requires very little skill. Honestly, I’d do it myself if I didn’t need help making sure the back is even and clean. That’s the main reason I come to places like this—to get a quick, thorough, and even cut without missed spots.
This time, I was assigned to an older stylist I had never seen before. As soon as she started, the clippers began painfully pulling my hair, so I respectfully asked her to switch to a different set. She did, but something still felt off.... read full review
First time I've been back to Great Clips in quite some time. My regular Barber retired. Chloe did a great job and still actually had the specifics of my haircut in the computer system from years ago. I use the online check-in system and she was there waiting for me when I arrived. I went straight to the chair. Haircut took only 20 or 25 minutes total time