Bluemercury in Southlake offers a welcoming environment with knowledgeable staff who genuinely care about customers' needs. Reviews highlight positive experiences with associates like Jacqueline and Jasmine, who provide personalized assistance and product recommendations. Customers appreciate the generous samples and the expertise in skincare, particularly regarding peeling and glowing skin. The store is small, which can lead to occasional wait times during busy periods, but the quick service and discovery of favorite brands make it worthwhile. Overall, Bluemercury is praised for its attentive service and quality products, ensuring a satisfying shopping experience.
One of the girls greeted us when we entered the store, but once I said that we had to get going, there was just silence.
If the girl said something, then she needs to speak up because otherwise it comes across as rude and not answering the customers, which frustrates the customers and makes them have a bad memory of the store.
Just had an amazing experience with Briana and their Trish McEvoy consultant! They were both super helpful and patient with all my questions, taking their time to show me the products. I’ll definitely be back and sending my husband for more Christmas gifts! Briana was so kind to put together my gift with a bag and tissue paper. I had a less pleasant experience yesterday evening with a different lady who rushed the transaction. If commission is a thing, I hope Briana gets it instead. It really reminded me of when Jasmine was there!
lovvvvee bluemercury! every time i’ve come in, everyone has always been kind and welcoming. I love how peaceful it is in there and prefer coming here over sephora and ulta. I do wish they sold kerastase, then my life would be complete!
219 Grand Avenue, Southlake, TX 76092
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