We hired Bulldog Pest in 2019 for termite treatment and paid approximately $1000 for what was described as a 10-year warranty on our home. We made it clear at the time that this was our long-term residence—not a home sale situation—and that we were relying on that warranty for ongoing protection and peace of mind.
Within about two years, we noticed continued termite activity and reached out. We were given advice over the phone, but no follow-up inspection or re-treatment was scheduled.
Now, six years post-payment, we are again dealing with termites. Despite multiple calls, emails, and requests to resolve this—including offering to pay any applicable service fee for re-treatment—we have not received any response from the owner.
At this point, the only service we received for the $1,000 was the initial visit, which lasted approximately 1–2 hours. We have made multiple good-faith efforts to resolve this directly but have been unable to get any communication.
We are currently pursuing this through the BBB and the company’s bonding provider in an effort to recover a portion of our loss and ensure this doesn't happen to other people. We would still strongly prefer to resolve this directly if possible.
We are disappointed, especially as members of the Texas State University community, to have this experience with a local business. We hope the owner will step forward and make this right.
Rebecca Elliff
Mar 2024
Great customer service. Stayed in contact for appointments. Very thoroough and attentive to our needs.
Rebecca
Feb 2024
Great customer service. Stayed in contact for appointments. Very thoroough and attentive to our needs.
D.E. Prothro
Jun 2023
If you are looking for an exterminator, I would not hesitate to call these people. They have an excellent product, excellent customer service, and they are just excellent people. They have helped us out of creepy Crawley situations many times, and we have been clients for years.
Paige Stallings
Apr 2023
Top notch service! Great communication and Quentin was so patient as he answered all my questions. They were able to do a termite inspection for me and then a few days later were able to come back and perform the service. We love supporting a small business and this one is amazing!Services: Termite inspection
Cyndi Alvarez, Realtor
Sep 2022
Very polite, professional and responsive. Quentin answered all my questions and concerns and gave me valuable information. I found my new service!
Jordan Schmidt
Aug 2022
Bulldog squeezed me in on short notice and was very accommodating to my schedule. Quinton showed up exactly on time and was extremely nice. Really… a super nice dude. They did a great job and I will definitely be supporting this local business going forward.Services: General pest inspection
Peter Ruehlen
Jul 2022
Very professional. Very communicative and on time.
Cyndi Alvarez
Jun 2022
Very polite, professional and responsive. Quentin answered all my questions and concerns and gave me valuable information. I found my new service!
Melissa Murata
Jun 2022
Thank God for Them.We somehow got German cockroaches (thanks Amazon boxes) which is like my top fear for bugs. They carry diseases, are hard to eradicate, and I'm terrified of them. We also have a small child and I'm extra susceptible to disease. It was a nightmare situation.I called Bulldog on Memorial Day expecting to leave a message. To my surprise, the nicest man answered and got me scheduled for the NEXT DAY. He explained their very reasonable prices, 30 day guarantee, and a process for visits after 30 days if we got infested again.Tuesday came and he was on time, did a thorough job, and used chemicals that are safe for kids and dogs. I haven't seen a single roach since- and trust me, I've been looking. He had told me that usually one treatment is enough but I honestly didn't believe him because it took 3 treatments at a previous home to get rid of them. The proof is in the pudding- we're roach free now and I'm so relieved.Bulldog does an exceptional job but I also really appreciate how kind and personable they are. They are a family business, devoted to serving the community, and that speaks volumes. I was especially impressed that Quintin, who treated our home, is balancing work and college, and planning to get a Master's in Pest Management at A&M. That's a rare level of devotion to both work and education.Bottom line- use them. They are nice, community oriented, and incredibly good at their line of work.
Kristy Money
We hired Bulldog Pest in 2019 for termite treatment and paid approximately $1000 for what was described as a 10-year warranty on our home. We made it clear at the time that this was our long-term residence—not a home sale situation—and that we were relying on that warranty for ongoing protection and peace of mind.
Within about two years, we noticed continued termite activity and reached out. We were given advice over the phone, but no follow-up inspection or re-treatment was scheduled.
Now, six years post-payment, we are again dealing with termites. Despite multiple calls, emails, and requests to resolve this—including offering to pay any applicable service fee for re-treatment—we have not received any response from the owner.
At this point, the only service we received for the $1,000 was the initial visit, which lasted approximately 1–2 hours. We have made multiple good-faith efforts to resolve this directly but have been unable to get any communication.
We are currently pursuing this through the BBB and the company’s bonding provider in an effort to recover a portion of our loss and ensure this doesn't happen to other people. We would still strongly prefer to resolve this directly if possible.
We are disappointed, especially as members of the Texas State University community, to have this experience with a local business. We hope the owner will step forward and make this right.
Rebecca Elliff
Great customer service. Stayed in contact for appointments. Very thoroough and attentive to our needs.
Rebecca
Great customer service. Stayed in contact for appointments. Very thoroough and attentive to our needs.
D.E. Prothro
If you are looking for an exterminator, I would not hesitate to call these people. They have an excellent product, excellent customer service, and they are just excellent people. They have helped us out of creepy Crawley situations many times, and we have been clients for years.
Paige Stallings
Top notch service! Great communication and Quentin was so patient as he answered all my questions. They were able to do a termite inspection for me and then a few days later were able to come back and perform the service. We love supporting a small business and this one is amazing!Services: Termite inspection
Cyndi Alvarez, Realtor
Very polite, professional and responsive. Quentin answered all my questions and concerns and gave me valuable information. I found my new service!
Jordan Schmidt
Bulldog squeezed me in on short notice and was very accommodating to my schedule. Quinton showed up exactly on time and was extremely nice. Really… a super nice dude. They did a great job and I will definitely be supporting this local business going forward.Services: General pest inspection
Peter Ruehlen
Very professional. Very communicative and on time.
Cyndi Alvarez
Very polite, professional and responsive. Quentin answered all my questions and concerns and gave me valuable information. I found my new service!
Melissa Murata
Thank God for Them.We somehow got German cockroaches (thanks Amazon boxes) which is like my top fear for bugs. They carry diseases, are hard to eradicate, and I'm terrified of them. We also have a small child and I'm extra susceptible to disease. It was a nightmare situation.I called Bulldog on Memorial Day expecting to leave a message. To my surprise, the nicest man answered and got me scheduled for the NEXT DAY. He explained their very reasonable prices, 30 day guarantee, and a process for visits after 30 days if we got infested again.Tuesday came and he was on time, did a thorough job, and used chemicals that are safe for kids and dogs. I haven't seen a single roach since- and trust me, I've been looking. He had told me that usually one treatment is enough but I honestly didn't believe him because it took 3 treatments at a previous home to get rid of them. The proof is in the pudding- we're roach free now and I'm so relieved.Bulldog does an exceptional job but I also really appreciate how kind and personable they are. They are a family business, devoted to serving the community, and that speaks volumes. I was especially impressed that Quintin, who treated our home, is balancing work and college, and planning to get a Master's in Pest Management at A&M. That's a rare level of devotion to both work and education.Bottom line- use them. They are nice, community oriented, and incredibly good at their line of work.