My experience with the highlights was horrible. I regretted it deeply.
Amanda Montoya
Jun 2026
Since being new to the San Antonio area, I have been needing a haircut! I booked an appointment @6:45p with JCPenney Salon at The Rim. And when i arrived @6:15p. There was no employee in sight at the Salon. I waited patiently until @6:36p and an associate came up front and asked what would I need to be seen for. I informed the employee I was here for a @6:45p appointment I booked. I waited for almost over an hour to be seen. After it turned 8pm “closing time” the stylist Vanessa Ruiz Vee came up and asked “did you request for me specifically” and I told her “not exactly I’m new to San Antonio in this area and I really just needed a haircut and you had the first available appointment today and the stylist made it a point “well it’s closing time but I’ll let the front know I have one cut” she proceeds to sit me in her seat which was dirty and unorganized and she comes back and stated “I’m sorry for the inconvenience but since it’s 8pm and my manager said since we are closed I can’t cut your hair” LIKE WHAT MIND YOU I waited for over an hour to be seen. And I stated “okae, well let me reschedule” still trying to be patient and understanding. And the stylist was like “yeah our receptionist just stated you were just a walk in” and I stopped her and informed her “I had a scheduled appointment for 6:45p” and she was like “yeah my cut before you was long” she gave me the managers information and stated they could try give me a “free hair treatment” if that’s what I wanted that. Like first of all no I wanted my haircut but Like it was just excuse after excuse about her scheduled and that no one informed her of her previous cut. The Stylist Vanessa Ruiz Vee had no sympathy or compassion at all. As this was my very first experience I felt very dismissive and not listened too and just felt overall ignored a brush off the shoulder and rushed just so she could leave. I’m very upset and disappointed with this level unprofessional behavior and costumer service. Below is my confirmed and booked appointment time. They are very unprofessional. The only one who cared and was compassionate and very helpful was Kanar. For her I will leave a separate review.
Marcos Gongora
May 2026
MY HAIRSTYLIST DID AN AMAZING JOB i highly recommend ROSE HEREDIA she did so good and as active duty military she sure got me perfectly into regs, i’m very pleased with this place and great customer service, very affordable so it’s worth every penny looking this good and she helped me browse and guided me in product decision making and set me right! 10/10 best haircut #rose
Pandainucorns U-U
May 2026
Literally amazing. Had Ms rose as my hairstylist and she was the sweetest person ever, plus did amazing haircut, style, and highlights. executed my inspo picture perfectly!!! Definitely recommend!
Edii Navarrine
Feb 2026
My experience very bad style Rosario galvez very agreed not respect people Rosario not friendly very rude not recomeder person salon ok
Olga Gonzalez
Nov 2025
My experience with the hairstylist was very unprofessional. Due to my disability. She was telling me that she couldn't do my hair because I am in a wheelchair and that she was really busy with another client and that it's going to be awhile. If you don't fire her (Her name is Aly Jo) then I WILL TAKE LEGAL ACTION! Thank you to the lovely and sweet Kanar for taking me in and providing the best customer service experience ever.. She did an amazing job on my hair!
Shayla N.
Oct 2025
We unfortunately encountered a very bad experience with JCPenney Hair Salon. We were looking forward to a Men’s Haircut for my boyfriend (since he is coming in from out of town) with Diera at 11am scheduled on 10/18. With confirmation notice given 1-2weeks prior. Upon our arrival, we were notified that Diera wanted to call out that day. No explanation given at all, they just told us “She’s not coming in today” and they didn’t know why. No communication from the salon, no communication from Diera.
Vicki Holt
May 2024
Made online appointment from Australia, well in advance, only to find out on the day that the Salon doesn’t open until 11am, very unhappy!
Cindy Sanchez
May 2024
Worst service ever at the JC Penny hair salon at the Rim in San Antonio. Pictures says it all. Haircut done by Logan.
Logan -thank you so much for replying to my review. You are CORRECT.. I am not your client. My daughter and I were there at the Salon on March 24th. You cut my daughters hair and someone else cut my hair that same day. We noticed when we left the salon and my daughter straightened her hair, the layers were uneven. We most definitely do not need a refund. I have no intention in going again. It was the worst mistake since my daughter had to cut her hair even shorter. I did try calling the salon today to speak to the manager and no one seemed to answer.
If I could put 0 stars I would. As mentioned before photos says it all. No need to be back and forth.
ReHuygen
My experience with the highlights was horrible. I regretted it deeply.
Amanda Montoya
Since being new to the San Antonio area, I have been needing a haircut! I booked an appointment @6:45p with JCPenney Salon at The Rim. And when i arrived @6:15p. There was no employee in sight at the Salon. I waited patiently until @6:36p and an associate came up front and asked what would I need to be seen for. I informed the employee I was here for a @6:45p appointment I booked. I waited for almost over an hour to be seen. After it turned 8pm “closing time” the stylist Vanessa Ruiz Vee came up and asked “did you request for me specifically” and I told her “not exactly I’m new to San Antonio in this area and I really just needed a haircut and you had the first available appointment today and the stylist made it a point “well it’s closing time but I’ll let the front know I have one cut” she proceeds to sit me in her seat which was dirty and unorganized and she comes back and stated “I’m sorry for the inconvenience but since it’s 8pm and my manager said since we are closed I can’t cut your hair” LIKE WHAT MIND YOU I waited for over an hour to be seen. And I stated “okae, well let me reschedule” still trying to be patient and understanding. And the stylist was like “yeah our receptionist just stated you were just a walk in” and I stopped her and informed her “I had a scheduled appointment for 6:45p” and she was like “yeah my cut before you was long” she gave me the managers information and stated they could try give me a “free hair treatment” if that’s what I wanted that. Like first of all no I wanted my haircut but Like it was just excuse after excuse about her scheduled and that no one informed her of her previous cut. The Stylist Vanessa Ruiz Vee had no sympathy or compassion at all. As this was my very first experience I felt very dismissive and not listened too and just felt overall ignored a brush off the shoulder and rushed just so she could leave. I’m very upset and disappointed with this level unprofessional behavior and costumer service. Below is my confirmed and booked appointment time. They are very unprofessional. The only one who cared and was compassionate and very helpful was Kanar. For her I will leave a separate review.
Marcos Gongora
MY HAIRSTYLIST DID AN AMAZING JOB i highly recommend ROSE HEREDIA she did so good and as active duty military she sure got me perfectly into regs, i’m very pleased with this place and great customer service, very affordable so it’s worth every penny looking this good and she helped me browse and guided me in product decision making and set me right! 10/10 best haircut #rose
Pandainucorns U-U
Literally amazing. Had Ms rose as my hairstylist and she was the sweetest person ever, plus did amazing haircut, style, and highlights. executed my inspo picture perfectly!!! Definitely recommend!
Edii Navarrine
My experience very bad style Rosario galvez very agreed not respect people Rosario not friendly very rude not recomeder person salon ok
Olga Gonzalez
My experience with the hairstylist was very unprofessional. Due to my disability. She was telling me that she couldn't do my hair because I am in a wheelchair and that she was really busy with another client and that it's going to be awhile. If you don't fire her (Her name is Aly Jo)
then I WILL TAKE LEGAL ACTION! Thank you to the lovely and sweet Kanar for taking me in and providing the best customer service experience ever.. She did an amazing job on my hair!
Shayla N.
We unfortunately encountered a very bad experience with JCPenney Hair Salon.
We were looking forward to a Men’s Haircut for my boyfriend (since he is coming in from out of town) with Diera at 11am scheduled on 10/18. With confirmation notice given 1-2weeks prior.
Upon our arrival, we were notified that Diera wanted to call out that day. No explanation given at all, they just told us “She’s not coming in today” and they didn’t know why.
No communication from the salon, no communication from Diera.
Vicki Holt
Made online appointment from Australia, well in advance, only to find out on the day that the Salon doesn’t open until 11am, very unhappy!
Cindy Sanchez
Worst service ever at the JC Penny hair salon at the Rim in San Antonio. Pictures says it all. Haircut done by Logan.
Logan -thank you so much for replying to my review. You are CORRECT.. I am not your client. My daughter and I were there at the Salon on March 24th. You cut my daughters hair and someone else cut my hair that same day. We noticed when we left the salon and my daughter straightened her hair, the layers were uneven. We most definitely do not need a refund. I have no intention in going again. It was the worst mistake since my daughter had to cut her hair even shorter. I did try calling the salon today to speak to the manager and no one seemed to answer.
If I could put 0 stars I would. As mentioned before photos says it all. No need to be back and forth.
Logan Ingram
Great people and good customers service