About MedFirst Primary Care at Thousand Oaks
MedFirst Primary Care in Thousand Oaks provides day-to-day healthcare as part of the Baptist Medical Network. Reviews indicate the providers are skilled, with multiple mentions of great, nice, understanding, and attentive doctors who listen to patients and do not make them feel rushed. The care is described as thorough and professional. Specific positive experiences include easy check-in, timely appointments, efficient handling of prescriptions and lab work, and staff assistance for patients with mobility or sight issues. The practice is also noted as accepting of service animals. However, feedback on the front office staff is mixed. While some patients found them nice, polite, lovely, and helpful, others reported significant frustrations. These criticisms include staff hardly ever answering phones or returning messages, displaying a passive aggressive attitude, and making patients feel like a bother. This issue with the front office is cited as a primary reason for negative reviews of the location, overshadowing the high regard for the medical providers.
Like others have said, very rude and treated me like garbage. Both staff and Doctor Gonzales need to work on their bedside matter. People are not here because they wanna be, they’re there because they have to be. A little courtesy goes a long way. Avoid this train wreck of a medical facility if at all possible.
This location has the rudest nurse staff. I take my mother regularly and go with her to help explain things she may forget to ask or tell them during her visit and they would not let me in the room with her this time. They are also horrible about sending you out for specialists even though you need one as well as giving you refills for medication you need.
As a new patient the office staff only called to reschedule one time with no voicemail. The staff had an attitude when telling me I didn’t fill out the new patient paperwork. I didn’t due to health issues was not given paper copies. I asked for a doctors note since I missed work. It stated “Pt not seen today. “ instead of saying anything else. Never going back.