Eight straight hours of bleach utterly ruined my hair. Only go to this salon if you have a single step product or service you need done.
Three months ago, I went to have my highlights' roots touched up, and I was held hostage in the chair for 9 hours, with only an 8 oz cup of water offered about 4 hours in. I made the appointment a week in advance & was told by the salon owner the service would take about 3 hours and cost about $300 (cost of bleach, toner, and labor), to which I agreed. I know it was the owner because they called her on the phone to ask about such a time-heavy process like highlight touch-up. I was there on time from 2:00 in the afternoon until 10:45 at night because she kept adding things and letting it sit longer and longer. You read that right. OVER EIGHT STRAIGHT HOURS.
She melted off most of the ends of my hair by reapplying bleach to already bleached areas and not sticking to the roots/hairline.
She insisted the bleach was only 20 volume and would lift evenly. Halfway through at 7pm, FIVE HOURS LATER, when it wasn't lifting, she wiped off all of the bleach roughly with a wet towel!!!! Strip by strip, reapplied bleach and lightener AGAIN to my already compromised hair, then put the foil back on and put me under the dryer!
She also attempted to stop the bleach bleeding onto the rest of my hair by adding perm cotton rope between the foils. Then, without telling me, she started adding dark color to the rest of my unhighlighted hair. It does not match my natural brown color.
At the end finally after rinsing everything out at 10 o'clock at night, she did not want to dry my hair and I had to INSIST it should be dry so I could see the color. I LEFT AT ALMOST ELEVEN AT NIGHT.
The roots were atrocious, and not near my actual scalp line at all. The toner made the highlights look baby blue instead of platinum in some places, and the dark dye definitely bled into the lighter areas.
Pictures are included.
Glad I didn't ask them to cut my hair, as if they would have the time. While I was sitting there I saw other clients get simple and trimmed and such, and they all looked fine. This didn't seem to be an understanding issue, it was completely a skill issue.
Because she took so much careful time doing each step, I was really hopeful, but in the end they charged me $200 more for a total of 500, because she used double the bleach (after wiping off the first load roughly with the towel) As well as the dark color on the rest of my hair (which I did not want or ask for) and wouldn't let me leave(every other staff member had left and the door was locked, and I was there alone with a stylist) so I finally gave my card and then called the bank to cancel the charge on my way home. Giant waste of time, huge disappointment: do not go there unless you have a single step process that a barber college student could handle.
Mo ths later, the ends of my hair she melted off are still horrible scraggly, and they constantly get tangled with the rest of my hair. My natural brown color is messed up from the fake brown color she added, and I still have no other money saved to even try to get REAL PROFESSIONALS to try to fix this debacle.
!!!!EDITED TO ADD: The owner now says, below, that I should have voiced my disagreement in the moment. I did, but I was alone with a stylist at 10:45 at night who refused to hear it.
She also goes on to say that "a solution could have been found in the moment" apparently at ELEVEN O'CLOCK AT NIGHT after I was bullied into paying before my hair was even rinsed out or dried. I am reopening this claim with the bank, and will soon file with Bexar County small claims court.
Alisa Amabile
Jun 2024
TRAUMATIZED from going here. Be careful...
Miriam Cox
May 2024
I will preface by saying Maria is super nice. This is a Spanish only establishment, so you may have difficulty if you only speak English.
The salon is clean and nicely kept. I think if you come here for a hair cut, fade, etc, you will be very happy. However, my color/highlight service was not good.
First, I've been to lots of salons, and do not usually write negative reviews. However, the visit took many hours longer than the expected time for these services. (It appeared she booked at least 5 other clients during my time--so I suspect because it was the day before Easter, she was either overbooked or there was a worker that called in sick unexpectedly as she was very rushed). When combing my hair out, she started at the root rather than the ends, which led to a lot of unnecessary tangles, and she was painfully yanking my head during that entire time. I have never had a salon artist do that except on accident!
The color job she did turned out very pretty, but the color did not quite match what I had requested, and was a lot more red than expected. I was happy with it, but a more particular client might not be.
However, the real reason this is a 2 star review is that the highlight job she did ruined my hair. The bottom 3-4 inches of my hair was deeply fried/damaged, to the point that I had to go to another stylist to have it cut off. Parts of my hair are still damaged throughout. This is in part because she was distracted and likely left the bleach on too long, and is also due to the fact that she didn't use any conditioning treatments or heat protectant when blow drying my hair afterward. This was hugely disappointing. And after paying $380 for these services, this is unacceptable.
I think there are many great reasons to come here, and Maria is very nice, but I cannot recommend this place for Dye/Highlight jobs.
Lynn D.
Feb 2024
I highly recommend Maria's Hair Salon in Converse for their exceptional service. Mery brought my hair back to life & gave me a new look, my highlights are amazing. Gracias Mery! I will be returning for all my hair needs. Lynn
Mary Houska
Feb 2024
I got a quote from the owner and went back the next day to get my hair all one color! No highlights no bleach. She ended up charging me way more than what she told me and failed to mention to me that they also charge to pay with a debit card!! No signs or nothing. I told her I got 3 diff quotes and I went with hers because it was the closest to my house, but she didn’t care! Never going back and recommended paying upfront or don’t even bother going!
Maria Fernanda Rico
Feb 2024
NO No DO NOT go to this place!! The lady who supposedly knows what she does when it comes to painting highlights doesn't know anything!! worst experience!! They leave your hair looking bad and then they don't like to be criticized! I paid more than $250 dollars and they don't want to answer me for the bad job they did! Better go with someone who cares about their clients!
Sylvia Huertas
Dec 2023
This was our second visit and they did not disappoint! They went above and beyond to make My Mamma and I look Beautiful for My Wedding.
Anna Parriski
Sep 2023
Even though I don’t speak Spanish, she knows exactly what I want. I love how kind and gentle. She is the only one who knows what I want. However every lady there is super nice!Service: Haircut
Fatima Hernandez Nuñez
Excellent service in this beauty salon!!
Jhosara Ramos
Excellent service ?❤️
Anastasia Rotchtoe
Eight straight hours of bleach utterly ruined my hair.
Only go to this salon if you have a single step product or service you need done.
Three months ago, I went to have my highlights' roots touched up, and I was held hostage in the chair for 9 hours, with only an 8 oz cup of water offered about 4 hours in.
I made the appointment a week in advance & was told by the salon owner the service would take about 3 hours and cost about $300 (cost of bleach, toner, and labor), to which I agreed. I know it was the owner because they called her on the phone to ask about such a time-heavy process like highlight touch-up.
I was there on time from 2:00 in the afternoon until 10:45 at night because she kept adding things and letting it sit longer and longer. You read that right. OVER EIGHT STRAIGHT HOURS.
She melted off most of the ends of my hair by reapplying bleach to already bleached areas and not sticking to the roots/hairline.
She insisted the bleach was only 20 volume and would lift evenly. Halfway through at 7pm, FIVE HOURS LATER, when it wasn't lifting, she wiped off all of the bleach roughly with a wet towel!!!! Strip by strip, reapplied bleach and lightener AGAIN to my already compromised hair, then put the foil back on and put me under the dryer!
She also attempted to stop the bleach bleeding onto the rest of my hair by adding perm cotton rope between the foils.
Then, without telling me, she started adding dark color to the rest of my unhighlighted hair. It does not match my natural brown color.
At the end finally after rinsing everything out at 10 o'clock at night, she did not want to dry my hair and I had to INSIST it should be dry so I could see the color. I LEFT AT ALMOST ELEVEN AT NIGHT.
The roots were atrocious, and not near my actual scalp line at all. The toner made the highlights look baby blue instead of platinum in some places, and the dark dye definitely bled into the lighter areas.
Pictures are included.
Glad I didn't ask them to cut my hair, as if they would have the time. While I was sitting there I saw other clients get simple and trimmed and such, and they all looked fine. This didn't seem to be an understanding issue, it was completely a skill issue.
Because she took so much careful time doing each step, I was really hopeful, but in the end they charged me $200 more for a total of 500, because she used double the bleach (after wiping off the first load roughly with the towel) As well as the dark color on the rest of my hair (which I did not want or ask for) and wouldn't let me leave(every other staff member had left and the door was locked, and I was there alone with a stylist) so I finally gave my card and then called the bank to cancel the charge on my way home. Giant waste of time, huge disappointment: do not go there unless you have a single step process that a barber college student could handle.
Mo ths later, the ends of my hair she melted off are still horrible scraggly, and they constantly get tangled with the rest of my hair. My natural brown color is messed up from the fake brown color she added, and I still have no other money saved to even try to get REAL PROFESSIONALS to try to fix this debacle.
!!!!EDITED TO ADD:
The owner now says, below, that I should have voiced my disagreement in the moment. I did, but I was alone with a stylist at 10:45 at night who refused to hear it.
She also goes on to say that "a solution could have been found in the moment" apparently at ELEVEN O'CLOCK AT NIGHT after I was bullied into paying before my hair was even rinsed out or dried. I am reopening this claim with the bank, and will soon file with Bexar County small claims court.
Alisa Amabile
TRAUMATIZED from going here. Be careful...
Miriam Cox
I will preface by saying Maria is super nice. This is a Spanish only establishment, so you may have difficulty if you only speak English.
The salon is clean and nicely kept. I think if you come here for a hair cut, fade, etc, you will be very happy. However, my color/highlight service was not good.
First, I've been to lots of salons, and do not usually write negative reviews. However, the visit took many hours longer than the expected time for these services. (It appeared she booked at least 5 other clients during my time--so I suspect because it was the day before Easter, she was either overbooked or there was a worker that called in sick unexpectedly as she was very rushed). When combing my hair out, she started at the root rather than the ends, which led to a lot of unnecessary tangles, and she was painfully yanking my head during that entire time. I have never had a salon artist do that except on accident!
The color job she did turned out very pretty, but the color did not quite match what I had requested, and was a lot more red than expected. I was happy with it, but a more particular client might not be.
However, the real reason this is a 2 star review is that the highlight job she did ruined my hair. The bottom 3-4 inches of my hair was deeply fried/damaged, to the point that I had to go to another stylist to have it cut off. Parts of my hair are still damaged throughout. This is in part because she was distracted and likely left the bleach on too long, and is also due to the fact that she didn't use any conditioning treatments or heat protectant when blow drying my hair afterward. This was hugely disappointing. And after paying $380 for these services, this is unacceptable.
I think there are many great reasons to come here, and Maria is very nice, but I cannot recommend this place for Dye/Highlight jobs.
Lynn D.
I highly recommend Maria's Hair Salon in Converse for their exceptional service. Mery brought my hair back to life & gave me a new look, my highlights are amazing. Gracias Mery! I will be returning for all my hair needs. Lynn
Mary Houska
I got a quote from the owner and went back the next day to get my hair all one color! No highlights no bleach. She ended up charging me way more than what she told me and failed to mention to me that they also charge to pay with a debit card!! No signs or nothing. I told her I got 3 diff quotes and I went with hers because it was the closest to my house, but she didn’t care! Never going back and recommended paying upfront or don’t even bother going!
Maria Fernanda Rico
NO No DO NOT go to this place!! The lady who supposedly knows what she does when it comes to painting highlights doesn't know anything!! worst experience!! They leave your hair looking bad and then they don't like to be criticized! I paid more than $250 dollars and they don't want to answer me for the bad job they did! Better go with someone who cares about their clients!
Sylvia Huertas
This was our second visit and they did not disappoint! They went above and beyond to make My Mamma and I look Beautiful for My Wedding.
Anna Parriski
Even though I don’t speak Spanish, she knows exactly what I want. I love how kind and gentle. She is the only one who knows what I want. However every lady there is super nice!Service: Haircut