About JCPenney
JCPenney is a large retailer offering a wide range of products, including apparel, home furnishings, and beauty items. The store has a variety of brands, including national brands like Adidas and Levi's, as well as private labels. Customers can shop online or in-store, with options for free shipping and curbside pickup. The store's staff is generally welcoming and friendly, with some employees, like the manager, being particularly pleasant and helpful. However, there have been instances of rude behavior from some cashiers, which can be frustrating for customers. The store is clean and well-organized, making it easy to shop. Prices are considered good, and the quality of products, such as the Geranimals brand children's clothes, is appreciated by some customers. Some customers have noted that the store's customer service has declined, with cashiers being pressured to sell credit cards and being stressed during checkout. However, the store's cleanliness, organization, and variety of products make it a good option for those looking for a quick shopping experience. Overall, JCPenney offers a range of products and services, but some areas for improvement remain.
No sales person on the jewelry department. I had to seek out an employee in the makeup department to help me.
The young lady who helped me was friendly and helped me decide the best jewelry combination. She also advised on a discount coupon, instead of buying one item, I purchased two items.
Very clean store. The bathroom was clean and sanitary as well.
I visited JC Penney (La Cantera) and first I must say — I was blown away by the cleanliness!!!! So MANY other JC Penneys are a disaster which is why I very rarely shop JC Penney. But I can guarantee you I will be back to this store — even if it is 15 miles away from my home. And the customer service I received was outstanding!!! THANK YOU, THANK YOU YOLI for assisting me and not making me feel like a 65-year old pest. So often I feel invisible and usually no eye contact is made with an elder. But Yoli saw me, acknowledged me, and assisted me, and valued me as a customer. As a former HR rep I will say this — take care of this gem of an employee because they are very...read full review
I put an order in via the JC Penny's online website and saw the items I was seeking were in stock at the Rim location, and thus in my online order I could select the Rim location for my pickup.
I signed up for and got notification text messages when the order was being filled, and when it was completed and ready for pickup.
I just went by and picked up my order and the process was easy, just walk in, wait in line for one of the cashier at the register, hand them the order number, and your Driver's license, and you're good to go. The cashier will go retrieve your order and hand it to you.
Of course, I opened the order right then and there and verified...read full review