Brenda was extremely polite and attentive about my questions. She stayed focused about my questions and I knew that we were dealing with the right people and organization! Its refreshing to have true customer service today!
September 2025
I had an issue with the service company who came out to repair my washing machine and I called Susan Hemphill at Factory Service Store where I purchased it and Susan was fantastic in providing the information I needed for the service company. Susan has always been a great help whenever I've needed anything from FBS. I know she is a very valued employee!
September 2025
Had an issue with an appliance and worked with Susan H. to get it taken care of. She immediately jumped on the ball to get it taken care of. Very professional and courteous. First class all the way!
Brenda was extremely polite and attentive about my questions. She stayed focused about my questions and I knew that we were dealing with the right people and organization! Its refreshing to have true customer service today!
I had an issue with the service company who came out to repair my washing machine and I called Susan Hemphill at Factory Service Store where I purchased it and Susan was fantastic in providing the information I needed for the service company. Susan has always been a great help whenever I've needed anything from FBS. I know she is a very valued employee!
Had an issue with an appliance and worked with Susan H. to get it taken care of. She immediately jumped on the ball to get it taken care of. Very professional and courteous. First class all the way!