They're unreliable. They do shotty work. They don't come out when they're needed. The cement cracked less than a year after they put it in. They're rude.
June 2021
We had a terrible experience with the company. There were multiple issues with every aspect of the pool. Now they are not ready to stand behind their work. I had issues with the spa heater and despite multiple calls in the last 3-4 months, nobody has come. This is despite it being in warranty. The valves of the floor system have popped off but there is no replacement or they did not even give us the instrument to put them back on. Would not recommend anybody getting their pool from this company.
July 2020
When the pool manager first came to give us an estimate, he was of course very friendly, and talked a good game. Construction was started and soon had to halt due to rain. The rain dried up, but they didn't come back. I called and was told by the supervisor that if I called again, he would put us at the bottom of the list! Construction crew could not speak a word of English. It was finally completed. Concrete pad that the mechanical equipment sets on slops TOWARDS the house (idiots). They said it would "be fine". Water puddles all the time on it...electrical threat. I don't think these people know what they're doing. Their staff is unfriendly... read full review
They're unreliable. They do shotty work. They don't come out when they're needed. The cement cracked less than a year after they put it in. They're rude.
We had a terrible experience with the company. There were multiple issues with every aspect of the pool. Now they are not ready to stand behind their work. I had issues with the spa heater and despite multiple calls in the last 3-4 months, nobody has come. This is despite it being in warranty. The valves of the floor system have popped off but there is no replacement or they did not even give us the instrument to put them back on. Would not recommend anybody getting their pool from this company.
When the pool manager first came to give us an estimate, he was of course very friendly, and talked a good game. Construction was started and soon had to halt due to rain. The rain dried up, but they didn't come back. I called and was told by the supervisor that if I called again, he would put us at the bottom of the list! Construction crew could not speak a word of English. It was finally completed. Concrete pad that the mechanical equipment sets on slops TOWARDS the house (idiots). They said it would "be fine". Water puddles all the time on it...electrical threat. I don't think these people know what they're doing. Their staff is unfriendly... read full review