Lasting Impressions Landscape

Oct 2022

4.5 of 5 ⭐️ - subject to change* to a full 5 ⭐️ Harold’s prompt attention was nice, his design was beautiful (see the wonderful concepts he provided with proposal) and competitively priced and they implemented right away; crew was courteous. Project manager was his son Kaleb - nice young man. I’ve had several people in the neighborhood compliment the job they did and say that we have the prettiest property in the addition. One little gem magnolia (of six) didn’t make it, some seasonal flowers couldn’t withstand August ? but everything else is good. The original proposal (which I paid for in full prior to project completion) included a water feature, pump and installation of same, which we later decided to purchase elsewhere — there were also a few items in the proposal that weren’t actually delivered — and the magnolia was to be a “warranty” issue and replaced… so all in all I overpaid by about $3000 for the project, but again, that’s my fault for paying in advance of completion. ? There was going to be a ‘phase 2’ and we were going to get the $3000 credited towards that job but my family unexpectedly ran into some financial difficulties and decided to hold off. We were supposed to get a full cash refund on that overpayment, reassuring Harold said “we’ll take care of you”, one day I heard he was “an hour away”, later that evening, after he didn’t show up, I began to worry so called to check if he was ok and received a message “have to call you tomorrow, at dinner with family” (I thought odd ? since he’d said he was on his way to my home to give me the much needed refund). We never got word plans had changed, but “family first for sure” I thought ? Later in the week when I reached out he messaged “sorry in a meeting I’ll have to call you later” — and that happened again later; now I can’t reach him at all. My family really needed the money for a tough spot we’re in this week, but oh well, due to paying in advance ??‍♂️ and since I’m now not getting any returned calls and messages… *I’m left to assume worst case and that I won’t ever get it back, leaving us in a bind in the short term — will certainly revisit this review if something changes…I’ve got no hard feelings, well maybe 1/2 a star of disappointment Although there are some others that claim this has happened to them, thankfully I never have had something like this happen to me before, but things happen, I’m still hoping — it pains me that perhaps some struggle he’s going through might be causing this. Thinking further, you never know what people are going through and I’m not sure this has anything whatsoever to do with impropriety. From early in our relationship I felt a special bond with Harold as we both shared with one another how Jesus had changed our lives completely — we worship at the same church, I consider him a friend and brother in Christ. We pray all is well with Harold and his son Kaleb, and if I don’t ever see that $3000 again — don’t get me wrong, this is a whole heck of a lot of money to us, but God. God is in control. This is not a burden for us because God is still good! and what was planted by this company looks good too!

May 2024

Harold was very easy to work with. The work completed was as discussed in the estimate and he comes recommended by several other neighbors.