About SERVPRO of Highland Village
SERVPRO of Highland Village is a trusted leader in fire and water cleanup, restoration services, mold mitigation, pathogen and biohazard cleaning, and air duct cleaning. Their professionally trained staff is accustomed to handling emergencies and strives to minimize disruption so customers can return to normal life quickly. The team is known for being polite, professional, and responsive, with quick assessment and resolution of issues at fair prices. Customers have been highly satisfied with SERVPRO's services, including carpet, air duct, and dryer duct cleaning, as well as water removal and damage restoration. Recent reviews highlight the team's commitment to customer service. One customer mentioned that Payton arrived promptly at 6 am after a house flood, ensuring they were taken care of quickly. Kristian and Alex continued to assist daily, making sure everything was done efficiently and kindly, while maintaining communication throughout the process. Another customer appreciated the team's responsiveness to their water leakage issue, noting that they were upfront about the process and pricing. The cleanup and construction met their expectations. Christian and Alex were also praised for their professionalism and helpfulness during a challenging mold situation, making the experience as seamless as possible. SERVPRO's Roanoke office on Kelly Drive is available to provide quotes and assistance.
We had a wonderful experience with Servpro of Highland Village. Payton showed up at 6am the day of our house flood, and made sure that we were taken care of as quickly as possible. Kristian and Alex took over the job and came daily to ensure that we had everything we need and that our home was drying out adequately. They were kind, prompt, and very efficient. We remained in our home throughout demolition and the whole team made sure to communicate what they were doing, put up tarps where necessary to limit our disruption, etc. We were so pleased that we are now using Serve Pro Highland Village to also complete the reconstruction now that Water Mitigation is complete!
Very happy with our experience here. When I told the team about the initial water leakage issue, they came out the next day. From there, they stayed in constant communication and upfront about the process and pricing. They cleanup and construction were exactly what we were expecting! Highly recommend them for anyone in a similar situation as we were.
Christian and Alex were professional and very helpful. They looked out for our best interest and made it a challenging situation (mold in our house) as seamless as it could be. Great job!