About Visionworks

Visionworks is known for its wide selection of frames that customers often cannot find at other optical stores. The staff is friendly, helpful, and professional, providing quick and precise service. Many customers have praised the associates for their patience and knowledge, especially when assisting with promotions and first-time purchases like progressive lenses. The team, including individuals like Andrew and Rachelle, is dedicated to ensuring a positive experience, whether picking up glasses or receiving thorough eye exams from Dr. Emily Wang. Customers also appreciate how helpful and friendly the employees are, and the store carries a variety of frames, including luxury options. Several reviews highlight the staff’s effort to find the perfect fit within customers’ budgets, making the experience seamless and enjoyable. Overall, Visionworks stands out for its high level of customer service, support, and wide selection of eyewear options.

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Reviews for Visionworks

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  • Dec 2025

    Ms. Orren helped me today at the S. S. Fry location, and I’m so glad she was there. I have no complaints about any of the other staff, but Ms. Orren greeted me very politely and made me feel welcome. I was struggling with my choices, and she helped me decide without making me feel rushed or pressured. Her knowledge eased my doubts about which glasses were best for me. I will definitely follow up with her. May God bless her.

  • Nov 2025

    I call the wrong vision works and Andrew answer the phone I was so upset first time wearing glasses and I had no ideal what to do or how to pick out glasses. I went to another place but Andrew save the day I was so happy after talking to him we need more people like him in this world. I was satisfied a 100 percent because of him if I could drive that extra mile to get my glasses I would. You are the greatest your manager should be very proud of you. Your customers service was outstanding and amazing my you continue to have a wonderful heart.

  • Oct 2025

    Visionworks staff, Andrew and Rochelle, were very friendly and provided me with needed assistance in a timely manner. Visionworks also variety of frames to choose from. I highly recommend Visionworks!

Hours

Monday: 10AM - 6:30PM
Tuesday: 10AM - 6:30PM
Wednesday: 10AM - 6:30PM
Thursday: 10AM - 6:30PM
Friday: 10AM - 6:30PM
Saturday: 10AM - 6:30PM
Sunday: 11AM - 4PM

Location

10415 W Grand Pkwy S Suite 100A, Richmond

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