About Lapels
Lapels Cleaners is a reliable and thorough cleaning service that provides fast and high-quality results. They use gentle cleaning methods that don't leave a strong chemical smell. Customers appreciate their friendly and inviting staff, as well as their fair prices. They handle delicate and expensive items with care, including dress shirts, sweaters, and household items like comforters. The service is often completed within the same day, and they are capable of removing stains from whites and other fabrics. Many customers enjoy the VIP customer option, which allows them to drop off items anytime, with free pick-up and delivery available. Overall, Lapels Cleaners has a good track record of not losing garments and is a trusted choice for cleaning needs, despite minor scheduling issues.
I initially had a frustrating experience after dropping off two bags for wash and fold. My order was delayed, some items were processed incorrectly, and several pieces were missing. Communication at the time was lacking, and I wasn’t getting clear answers about where my clothes were or when they would be ready.
However, the owner reached out to me personally, took the time to address the situation, and ultimately resolved the issue. I really appreciate the effort to make things right and the willingness to stand behind the business. While my initial experience wasn’t ideal, I’m grateful that the problem was eventually resolved.
They are prompt completing each cleaning order I bring - big or small. All the staff are courteous and efficient. Fast check out. No-hustle re-do if they miss a spot (rarely in five years we’ve used them). I don’t use it, but they have pick-up and drop-off service and they text you when your order is ready. They’re great!
I am new to the area. I chose Lapels Cleaners for its proximity to my home and the convenience to other businesses that I frequent. I have been pleased with their services as well as the price. The employees are nice and they text you when your order is ready. I recommend them for your dry cleaning and laundry needs.