Total Air & Heat Co. is a local air conditioning and heating company serving Plano, Dallas, and the surrounding Texas area for over 50 years. They provide top-notch services with skilled and experienced technicians. Customers praise the company for its excellent customer service, describing technicians as professional, courteous, polite, knowledgeable, and friendly. The team takes the time to explain services and answer questions to help customers understand their needs and options. Recent reviews highlight the company's honest advice, careful installation, and commitment to customer comfort, with one customer noting a significant improvement in airflow and overall home temperature after a unit replacement. The staff is appreciated for being helpful, respectful, and attentive, making each experience positive and trustworthy. Customers have been satisfied with the company's communication, timeliness, and thorough explanations. The service team is known for their integrity, accountability, and HVAC expertise, making them a highly recommended choice.
Initially got some wires crossed on what our first appointment was supposed to be about (site visit for measurements an assessment so we could get a quote), but once we got that squared away, the experience was great all the way to the finish line. Chad was friendly & knowledgable, and provided the information we needed - he quoted us both a traditional HVAC system and a mini-split system (which is the way we were leaning anyway). Very competitive pricing on a name product that's been in the heating/cooling business forever. Arturo & his helper were courteous & professional and got the job done quickly & efficiently, and made sure everything was left clean & tidy once… read full review
Sep 2025
5.0★★★★★
Jacob was the reason we chose Total Air and Heat. He was thorough and took the time to explain. The proof will be how the rest of the process proceeds. However, if the rest of the process is a good we will be HugE fans of total air and heat.
Sep 2025
5.0★★★★★
The service team from Total Air came out this morning to make a small adjustment as a result of my annual service check up. They are truly an amazingly service oriented company as they uncovered the need for the slight adjustment and came right out and made it ! In a world where so many companies use their annual service program to “invent issues” Total Air operates with total integrity and accountability. It’s been one year after they replaced all my AC vents and I still look forward to a reason to call their office as view their office staff more like “friends with incredible HVAC knowledge”!!! This is the best run service company that I have ever dealt with,… read full review
