We had a small project and thought a home improvement store would be the best bet. So wrong. Their samples don't match the tile in stock, they have very small supplies on hand, and employees were uninformed and not much help. We went to the Tile Store, and Yonce could not have been nicer or more helpful. Every item we considered she checked on availability. She was knowledgeable and helpful, but not pushy in any way. She never once judged my questions or choices or referred to anything as 'dated.' She made the entire experience easy and fun, and even had suggestions for where we could start to begin the next step in the project.
November 2025
The Tile Shop has a great product selection as well as top notch customer service. I have been a design pro with them for over a decade. They always go the extra mile to make sure their products are shipped on time and arrive on the site as promised. And when things go array, as they will in construction, they alway step up with solutions and ideas to make everyone happy. I would 100% recommend them. They are my first stop when starting a project. Customer service is lacking in our country …. But not at the Tile Shop!
June 2025
My wife and I met with Derek to discuss bathroom remodeling options. During a conversation about our interests and goals, he made several helpful suggestions calling on his extensive background in archetecture, design, and construction. Derek also volunteered to provide us with digital room mockups of tile options we were considering. The mockups were received by email on the day he promised. His suggestions and digital mockups significantly helped us narrow the options we were considering and subsequently select a tile pattern from the store. We are most appreciative of his help.
We had a small project and thought a home improvement store would be the best bet. So wrong. Their samples don't match the tile in stock, they have very small supplies on hand, and employees were uninformed and not much help. We went to the Tile Store, and Yonce could not have been nicer or more helpful. Every item we considered she checked on availability. She was knowledgeable and helpful, but not pushy in any way. She never once judged my questions or choices or referred to anything as 'dated.' She made the entire experience easy and fun, and even had suggestions for where we could start to begin the next step in the project.
The Tile Shop has a great product selection as well as top notch customer service. I have been a design pro with them for over a decade. They always go the extra mile to make sure their products are shipped on time and arrive on the site as promised. And when things go array, as they will in construction, they alway step up with solutions and ideas to make everyone happy. I would 100% recommend them. They are my first stop when starting a project. Customer service is lacking in our country …. But not at the Tile Shop!
My wife and I met with Derek to discuss bathroom remodeling options. During a conversation about our interests and goals, he made several helpful suggestions calling on his extensive background in archetecture, design, and construction. Derek also volunteered to provide us with digital room mockups of tile options we were considering. The mockups were received by email on the day he promised. His suggestions and digital mockups significantly helped us narrow the options we were considering and subsequently select a tile pattern from the store. We are most appreciative of his help.