Austin Air Conditioning

I had an excellent experience with Technician Stephen and CSR Jozell! Stephen was professional, knowledgeable, and thorough throughout the service. He took the time to explain everything clearly and made sure the issue was properly addressed.

Jozell was also incredibly helpful and friendly from the beginning. She was attentive, professional, and made the scheduling and communication process smooth and stress-free.

Both Stephen and Jozell provided outstanding customer service. They truly went above and beyond, and I would definitely recommend them to anyone looking for reliable and professional service!

I contacted this company to request service for my HVAC system, which is only four years old and still under the manufacturer’s warranty. I explained this to the customer service representative, but was told that the company had sold its warranty obligations to another business.

I clarified that I was not asking them to honor any labor or service warranty they may have provided. I was simply asking for assistance with a manufacturer’s parts warranty. According to Carrier, any certified Carrier dealers should be able to process eligible manufacturer warranty claims.

Unfortunately, the representative explained that this company would not honor or assist with the manufacturer’s… read full review

Had a great experience with Technician Steve Jackson from Austin Air Conditioning.
The system wasn’t performing very well and Steve came out on-call this weekend, performed a fantastic diagnosis & maintenance, explained every step and reason for the parts, and cleaned up the cabling making it look professional.
System is now running stress free and safely which makes all the difference.
System is coming up on 15 years old but a great unit.
We will definitely be getting a few years now after this visit.
Great job!