Memorial Eye Center - Mont Belvieu

Always a fabulous experience here! No waiting and a 5 star customer experience!

Great experience and customer service.

I had a wonderful experience choosing lenses/frames and placing an order with Gwen! She was helpful, kind, and patient.

I fell in love with Dr. Mathew’s and the team at Memorial Eye Center the first time I met them. Dr. Mathew’s took my vitreous detachment very seriously I couldn’t hardly see out of that eye. He referred me to Dr. Kavoussi at The Texas Retina Center and I was taken care of right away. And now my vision is clear and I’m back to driving with confidence. I have my freedom back. Thank you Dr. Mathews for taking good care of a new patient.

The staff were so nice and helpful and Dr Mathews was fantastic!!! I would definitely recommend!

First let me say, Dr. Tan is fantastic. The rest of the office, not so much. I purchased glasses there last year because they came close to matching other stores prices. I bought the insurance thinking I’d never have to use it. Several months in I began to notice a smudge on one of my lenses. I took them in and was told the coating was coming off. I used the insurance to have them repaired. Once they came back, I wore them for several months until I noticed the same thing happening again. I took them back in and was told since I didn’t have the warranty, the best they could do was half off the cost to have the lenses replaced again ( north of $350). I asked why I would have to do that given this was the second time this had happened. I was given the old “that’s our policy.” I highly advise you get your glasses somewhere else. Very disappointed.

My wife made me an appointment here. Never been here before. The forms they had me fill out were confusing and complicated. The day I showed up the office staff seemed very cold and not very welcoming. Never said hello or welcome in. After taking my insurance information they informed me they would either need to take a scan of my eye for $40 or they can dilate them for free but I would have blurry vision for 4 to 6 hours. I not going to pay for something that is supposed to be covered by insurance and since I was going to work right afyer my appointment I could not get my eyes dilated. I work in a chemical plant which is complicated and dangerous. I had this procedure done at the end of last year and didn't want it done again. Just wanted a new prescription. The assistant told me I had to do it or the Dr wouldn't see me. I was kinda rude about it so I left. This information would've been nice to know up front before waisting both of out time.

Great doctors and staff

Just a heads up! If you like to order your contacts online through someone else they make it impossible! They change the standard parameters on your prescription that are set on the contacts by the manufacturer. (These are to not be changed). You can look up the parameters on the manufacturers website. So when you go to upload your prescription copy to a website to order from, they can’t take it because the parameters are wrong. I asked them to fix it & all they want to know is who you are ordering from & why. They do this so you will only order through them. I didn’t mind ordering through them at all, that wasn’t the point, I just wanted faster shipping but it turned into a bigger deal than it should have. I used to like going here, but that is just wrong!

Left me on hold for 30 mins. When I hung up and called back and told them this the response was “ok” Canceled the appointment and will not be returning.