Amazing service from the sales department Armando to the finance manger Jose who did all his hard work and dedication to get my daughter right! Also all the workers were very nice and everyone made sure we were comfortable
Rigo Arenivas
Dec 2025
Krystee our service advisor was awesome, she keeped us updated through out the process. Definitely recommended them .
Jerry Guzman
Dec 2025
This is the second time in the last 30 days I've sent in my vehicle to get serviced at Sewell Cadillac. I can't be more thankful for the most friendliness, knowledgeable, and genuine staff at this location. Mr. Pilkington and staff could teach a class on customer service.
M G
Dec 2025
The worst dealership I’ve been. Bad customer service bad service department not once have they been able to help I don’t know if it’s because how small they are but they loose business because of that I buy my Cadillacs out of town all the time and for service I go to a different town. They should separate regular service like oil change from a major repair like FORD does!!
Raymond Martinez
Sep 2025
I have called the parts department and nobody answers and don't return phone calls. That is a part of being shorted handed or don't care to call the client back.
Olivia Domingues
Jul 2025
Worst service ever had, we got our Escalade her back in January and the car has spent more time at the dealership than at home. The worst service department the worst customer service. Still waiting on them since April they have only texted ones to let us know that they don’t have any updates on the part we still need. I picked up the car from the dealership on May due to the car they loan to me has tags expired and it as too small, and broken part does not has nothing to do with engine or anything else that stops it from driving and NOBODY since then has contact us to give us an update of the part. WORST!!! Service ever
Adrian Carrasco
May 2025
Very quick and easy experience super confident in my purchase thanks to my salesman Brandon if y'all need good service and easy buying experience I would recommend them to anyone
jade dolino
May 2025
They don’t answer the phone
Monty Bowman
May 2025
I recently purchased a GMC Yukon XL from Sewell Cadillac of Midland, and I couldn’t be more impressed with the exceptional service I received from David. From start to finish, David made the entire process smooth, transparent, and genuinely enjoyable. He was knowledgeable, patient, and truly went above and beyond to make sure I found the perfect vehicle to fit my needs.
David took the time to answer all of my questions, explain every detail, and ensure I felt confident every step of the way. His professionalism and integrity were clear from the first handshake, and he followed through on every promise made. Even after the sale, he checked in to make sure everything was running perfectly and that I was completely satisfied.
If you’re looking for a top-tier experience with someone who truly cares about his customers, ask for David at Sewell Cadillac of Midland. He’s the kind of salesman who earns your trust and your business for life. I absolutely love my new Yukon XL.
Thank you, David! The Bowman family!
Stephanie Lance
Apr 2025
I bought a 2025 CT5 from a Cadillac dealership in Frisco and the transmission recently went out. I live closer to the Midland location and so I gave them a call and they would not fit me in due to the fact that i didnt buy specifically from them. The lady i spoke to was extremely rude , i would not recommend this location.
karina acosta
Amazing service from the sales department Armando to the finance manger Jose who did all his hard work and dedication to get my daughter right! Also all the workers were very nice and everyone made sure we were comfortable
Rigo Arenivas
Krystee our service advisor was awesome, she keeped us updated through out the process. Definitely recommended them .
Jerry Guzman
This is the second time in the last 30 days I've sent in my vehicle to get serviced at Sewell Cadillac. I can't be more thankful for the most friendliness, knowledgeable, and genuine staff at this location. Mr. Pilkington and staff could teach a class on customer service.
M G
The worst dealership I’ve been. Bad customer service bad service department not once have they been able to help I don’t know if it’s because how small they are but they loose business because of that I buy my Cadillacs out of town all the time and for service I go to a different town. They should separate regular service like oil change from a major repair like FORD does!!
Raymond Martinez
I have called the parts department and nobody answers and don't return phone calls. That is a part of being shorted handed or don't care to call the client back.
Olivia Domingues
Worst service ever had, we got our Escalade her back in January and the car has spent more time at the dealership than at home. The worst service department the worst customer service. Still waiting on them since April they have only texted ones to let us know that they don’t have any updates on the part we still need. I picked up the car from the dealership on May due to the car they loan to me has tags expired and it as too small, and broken part does not has nothing to do with engine or anything else that stops it from driving and NOBODY since then has contact us to give us an update of the part. WORST!!! Service ever
Adrian Carrasco
Very quick and easy experience super confident in my purchase thanks to my salesman Brandon if y'all need good service and easy buying experience I would recommend them to anyone
jade dolino
They don’t answer the phone
Monty Bowman
I recently purchased a GMC Yukon XL from Sewell Cadillac of Midland, and I couldn’t be more impressed with the exceptional service I received from David. From start to finish, David made the entire process smooth, transparent, and genuinely enjoyable. He was knowledgeable, patient, and truly went above and beyond to make sure I found the perfect vehicle to fit my needs.
David took the time to answer all of my questions, explain every detail, and ensure I felt confident every step of the way. His professionalism and integrity were clear from the first handshake, and he followed through on every promise made. Even after the sale, he checked in to make sure everything was running perfectly and that I was completely satisfied.
If you’re looking for a top-tier experience with someone who truly cares about his customers, ask for David at Sewell Cadillac of Midland. He’s the kind of salesman who earns your trust and your business for life. I absolutely love my new Yukon XL.
Thank you, David! The Bowman family!
Stephanie Lance
I bought a 2025 CT5 from a Cadillac dealership in Frisco and the transmission recently went out. I live closer to the Midland location and so I gave them a call and they would not fit me in due to the fact that i didnt buy specifically from them. The lady i spoke to was extremely rude , i would not recommend this location.