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Pounce Plumbing
Pounce Plumbing is a residential plumbing company at 3801 N Central Expy, Ste 103, McKinney, TX 75071, with a second location at 3016 Winding Meadow Trail, Princeton, TX 75407. The team answers calls 24/7 and serves homes across the Dallas metro, centered on McKinney, Princeton, Allen, Frisco, Plano, Prosper, Celina, Melissa, Anna, and Wylie. Every job runs under Responsible Master Plumber John Walsh, and the company is licensed and insured. Technicians carry the company's Technical Seal of Safety, which covers background checks, drug testing, and professional training, and the team pulls permits and schedules inspections on work that requires them.
The team handles burst pipe repair, leak detection, repiping, and main water line installation and repair, along with water heater installation and repair, including tankless units. Drain and sewer work includes drain cleaning, hydro jetting, and sewer line inspection, installation, and repair. The team installs and repairs faucets, toilets, garbage disposals, sump pumps, and gas lines, and installs water filtration systems. Pounce Plumbing charges a flat price by the job and offers the Pounce Pass membership, which includes a yearly plumbing inspection, water heater flush, and water quality test, priority scheduling, a members-only phone line, a 10% repair discount, digital service records, and a lifetime craftsmanship guarantee for as long as the member lives in the home.
Business snapshot
A Plumber in McKinney, TX
Reviewers describe Pounce Plumbing as honest, on time, and clear about what each repair involves. The theme they repeat most is the team handling repairs for homeowners who are out of state, from coordinating with realtors to sending photos of the finished work.
AI-generated summary based on customer reviews
3801 North Central Expressway ste 103
Mckinney, TX
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Recent customer feedback
John and Phil from Pounce Plumbing were great as others have stated, John is super knowledgable and got my kitchen plumbing up and running, no more clogs or issues. Great work!!!
Everything I look for in a trades company, Pounce Plumbing exemplifies it all! Friendly, attentive customer service on the phone, Phil was great, and John fixed my gas leak same day! Thank you Pounce!
Please don't hesitate to use Pounce Plumbing! John was a godsend when I needed urgent help with my kitchen drain! I got to cook for my family gathering because of John and Pounce! TY!!!
Every easy to work with, very friendly, and professional. Had my issue fixed within a few hours. They are very upfront and clear with pricing. I can tell they care about what they do.
I was in search to find a local plumbing company instead of those big companies that I can't talk to a real person. So glad that I found Pounce Plumbing. I had an urgent hose bib leak issue that would have put my tenants with 2 babies without water overnight which was not an option.
I called Pounce at 8 pm and the gentleman on the phone gave me suggestions so I dont waste money and he was upfront and transparent with the emergency call fee. Plumber John was out in an hour by 9pm and fixed the issue for me within 10 min. He even did some extra work without charging which was refreshing.
I am thankful that I found Pounce and truly appreciated their communication, transparent pricing and expertise in repair itself.
I was so pleased with the prompt same day service from this company to fix my hot water heater. John Walsh was quick, thorough and a very nice person to deal with. He explained everything to me, gave me numbers to call in case I had further issues and only charged me the service fee. I highly recommend Pounce Plumbing and definitely ask for John!
Julie S
FAQ
What does Pounce Plumbing do?
Pounce Plumbing repairs and installs residential plumbing in the Dallas metro, including water heaters, drains, sewer lines, gas lines, repiping, leak detection, hydro jetting, and water filtration.
Is Pounce Plumbing licensed?
Yes. Every job runs under Responsible Master Plumber John Walsh, the company is licensed and insured, and technicians carry the company's Technical Seal of Safety, which covers background checks, drug testing, and training.
Who does Pounce Plumbing serve?
The team serves homeowners across the Dallas metro, including buyers and sellers with inspection repairs and owners who live out of state.
What is the Pounce Pass?
The Pounce Pass is a membership that includes a yearly inspection, water heater flush, and water quality test, priority scheduling, a members-only phone line, 10% off repairs, and digital service records. Members get a lifetime craftsmanship guarantee for as long as they live in the home.
How does pricing work?
Pounce Plumbing charges a flat price by the job, so the approved price stays the same if the work runs long. The team quotes the visit cost and any after-hours price on the phone before dispatch.
What are Pounce Plumbing's hours?
Pounce Plumbing is open 24 hours a day, 7 days a week, and a person answers the phone at any hour.
Where is Pounce Plumbing located, and what areas does it serve?
The main office sits at 3801 N Central Expy, Ste 103, McKinney, TX 75071, with a second location in Princeton, TX. The team serves Addison, Allen, Anna, Carrollton, Celina, Coppell, Corinth, Dallas, Denton, Fairview, Farmers Branch, Flower Mound, Forney, Frisco, Garland, Heath, Highland Park, Highland Village, Irving, Lewisville, Little Elm, Lucas, McKinney, Melissa, Mesquite, Murphy, Parker, Plano, Princeton, Prosper, Richardson, Rockwall, Rowlett, Royse City, Sachse, The Colony, University Park, and Wylie.
What is Pounce Plumbing best known for?
The company is known for 24/7 live answering, flat pricing by the job, and work overseen by Responsible Master Plumber John Walsh. Reviewers point to repairs the team handled for homeowners who were out of state.