Dr Beardsley's Super Optical

Jan 2025

SCAM! The lady who assisted me stated I had to pay over 180 out of pocket because my insurance did not cover the glasses. I asked for my prescription to get a second opinion and the lady stated the prescription is no good elsewhere and it's pointless to get it. However I was able to obtain it and came to Walmart and I did not pay anything out of pocket because my insurance covered it at 100%

Aug 2024

Extremely unsatisfied with the gentleman staff member that's in the front. Does not give out updated or correct information. Gives the run around and repeats himself without giving appropriate answers to questions asked. I recently went in person with a prescription from else where but since it was close to closing time he was in a rush stated that after Covid they no longer take outside prescriptions. I felt pushed away and left. I recently called asking for an appointment for my children, myself and husband for a Saturday the latest we can be seen. I told him to check if my children were due. If they were it would be a total of 5 if they weren't it would only be 2. He said the latest we could be seen was 4. Then proceeded to give a different time. Because of how many we were. I told him that that's why I explained myself since the very start and that now he's giving me a different a time. After that he put me on hold. Another gentleman staff took the call and he told me "actually we don't have availability for this Saturday until next." Stated that the availability they had for this Saturday for how many we were was latest 1:30. If I was already confirmed for this Saturday latest 4 why was everything I was told changed. I informed the gentleman that last took my call to please update other staff with information so he wouldn't be giving out wrong information. What the first gentleman could of said was we last see patients at 4 but not for groups since the very start of our conversation. That would of saved a lot of both of our times.

Mar 2024

Have been coming here for about 6yrs+ and the older lady in the front with glasses is very rude and she seems to be getting worse and worse. That attitude she carries isn’t helping this establishment. She’s been driving customers away as you can tell in other reviews. It’s time to let her go. Customer service should be a top priority to any business.