About Duncan Heating & Air Conditioning, Inc. & Plumbing
Duncan Heating & Air Conditioning, Inc. & Plumbing prioritizes customer satisfaction while respecting privacy and security concerns. Their team of technicians provides exceptional service with flat rate pricing, 24/7 emergency services, and maintenance agreements. With a focus on prompt and efficient solutions, they keep customers informed throughout the process. For over 30 years, Duncan has built a reputation for being a trustworthy and reliable company, known for reasonable prices and top-notch communication. They quickly address necessary repairs without pushing unnecessary add-ons, ensuring customers receive the help they need during emergencies like heat waves or unit failures. Recent reviews highlight the team's expertise, with one customer praising the quick response to a gas leak and the thorough work done by Casey. Another customer mentioned the great price for superior equipment when switching out their entire HVAC system. Additionally, a satisfied customer noted how Duncan quickly identified and fixed an ongoing issue with their AC unit, showcasing their commitment to effective service.
I was referred to Duncan Heating and Air from the Carrier warranty representative. The associate took my information, called me back within 10 minutes, and dispatched an A/C tech to visit my home between 2PM and 2:30PM. Steven showed up precisely at 2:00PM. Steven was friendly, knowledgeable, efficient, and honest. His expertise with Carrier A/C systems is extensive, and he was able to explain every issue with my HVAC unit in layman's terms. He also provided multiple, accessible options based on his diagnosis. I am blessed that he was my A/C service man today. I cannot recommend him highly enough.
Called on Sunday morning at 8:00 am during an extreme winter event. Got a return phone call from Barbara within 5 minutes. She dispatched Steven and he was here within an hour. Steven did a great job explaining the issue and got us fixed up as quickly as possible. We have done business with Duncan for almost 10 years and appreciate their professionalism. Steven and Barbara just reinforced our opinion. Thank you Duncan for your great service.
ATMOS told me I had a gas leak, so they locked out my gas; no hot water. Duncan Heating & A/C came out almost immediately. It took about three days to find and repair the leak. Casey did a fantastic job! I really enjoyed interacting with him throughout the process. He made sure that I understood what he was doing, and he repaired everything much better than it was previously. I've already recommended Duncan Heating & A/C to my colleagues at work.