Always enjoy my visits here. One employee specifically Brandon I beleive is his name. Black man always wears a hat. He is always helpful and kind! He remembers my family when we come in from time to time. The store has what I need in stock and good prices.
December 2025
I had to return something, and I was in line for only 2 minutes at the customer service desk before I got help. Before me was a guy who was losing his absolute loving mind over having to wait a mere 15 minutes, claiming his wife was wondering where he was (I don't know about you, but I feel the average dude should be expected to take at least 30 minutes in a hardware store). He was screaming and yelling and making a complete scene. It is frankly embarrassing for us men to see this kind of behavior from a full-grown dude behaving like a 3 year old child.
Brenda kept her calm, was very respectful, but also stood her ground and did not let... read full review
December 2025
I had ordered a tool set from Milwaukee. When I opened it up and tested everything, the battery charger was not working properly. I boxed everything up and took it to the Longview, Home Depot, fully expecting them to say that it was a Christmas sale item and all they can do is give me my money back.
However, I was pleasantly surprised that Lisa, at the service desk, went out of her way to find a replacement charger in the store and exchanged it for me. That is excellent customer service, and one of the reasons I keep coming back to the store.
I want Lisa’s management to know how good she is. Thank you.
Always enjoy my visits here.
One employee specifically Brandon I beleive is his name. Black man always wears a hat.
He is always helpful and kind!
He remembers my family when we come in from time to time.
The store has what I need in stock and good prices.
I had to return something, and I was in line for only 2 minutes at the customer service desk before I got help.
Before me was a guy who was losing his absolute loving mind over having to wait a mere 15 minutes, claiming his wife was wondering where he was (I don't know about you, but I feel the average dude should be expected to take at least 30 minutes in a hardware store). He was screaming and yelling and making a complete scene. It is frankly embarrassing for us men to see this kind of behavior from a full-grown dude behaving like a 3 year old child.
Brenda kept her calm, was very respectful, but also stood her ground and did not let... read full review
I had ordered a tool set from Milwaukee. When I opened it up and tested everything, the battery charger was not working properly. I boxed everything up and took it to the Longview, Home Depot, fully expecting them to say that it was a Christmas sale item and all they can do is give me my money back.
However, I was pleasantly surprised that Lisa, at the service desk, went out of her way to find a replacement charger in the store and exchanged it for me. That is excellent customer service, and one of the reasons I keep coming back to the store.
I want Lisa’s management to know how good she is. Thank you.