Reviews for Jack's Air Conditioning & Heating Inc

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Feb 2024

Awesome company that stands on truth and excellent customer service.Previously was told by another company that I needed to replace the whole unit due to compressor being bad. When I called I told them I needed a fan motor and I knew that’s all I needed. Fast talk and pressure sales was a red flag for me. Had jacks come out and gave them no warning of what the problem was and sure enough, 7 minutes later the tech advised me I needed a fan motor. I asked had he checked the compressor and was told yes and it’s fine. So instead of spending $6,500 I spent just over $300. Always get a second and third estimate, ALWAYS!The tech, Michael, was very friendly and respectful...read full review
Nov 2023

What an outstanding company. Price friendly and Jacks has gone above and beyond several times for my elderly parents. Very trustworthy and highly skilled technicians with fantastic attitudes.I live 5 hrs from my parents and also own a HVAC company in Houston.There was an issue with the warranty of the system, so after calling their office, the manager was so patient and wanting to help resolve the issues with the manufacturer, which they did.Only during the phone conversation did they know i was a owner in the trades, so the customer service my parents received over the last few years was super, and that is Jacks acIs a 5 star performer every time.
Aug 2023

I highly recommend this company. Very fast service on a weekend where the temperature was 105° and the heat index was around 115°. Our AC unit was purchased in 2020 and all the parts were still under warranty. A technician was sent out very quickly and fixed the issue within a few minutes. The labor cost was very reasonable, particularly for a weekend service. He explained what was wrong, fixed it, and looked at EVERYTHING else just to make sure all was good after we’d settled the bill. He could have jumped in his truck and took off but he took time to look at the coils, etc. and explain how to make sure everything keeps running for a long time and what to look for...read full review