About Geek Squad
Reviews for Geek Squad
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Monday: 10AM - 9PM
Tuesday: 10AM - 9PM
Wednesday: 10AM - 9PM
Thursday: 10AM - 9PM
Friday: 10AM - 9PM
Saturday: 10AM - 9PM
Sunday: 11AM - 7PM
Geek Squad is a tech support service operating in over 1,100 Best Buy stores. They offer a wide range of services including computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. The company emphasizes expertise in fixing various makes and models, regardless of where the customer purchased the device. Customers praise Geek Squad for their knowledgeable staff and commitment to providing clear explanations about repairs. One customer specifically highlighted the integrity and helpfulness of two agents, who went above and beyond to address a complex car stereo installation. They appreciated the agents' honesty about potential challenges and their willingness to perform extra work to ensure customer satisfaction. While some customers have reported instances where advertised services were unavailable, Geek Squad is commended for their friendly and informative approach. They are recognized for offering alternative solutions and guiding customers to other resources that can assist with their needs.
Will Reed helped solve a troublesome issue dealing with an old monitor, a new laptop and a way to get my third monitor working. Will came up with a solution that worked, and I'm back to 3 monitors and more efficient doing my job. I really appreciated his expertise and patience with me as I talked through multiple potential solutions that didn't work. I love what will came up with. Thank you Geek Squad and Will!
They were friendly and very informative, but unfortunately they were unable to provide the services they advertise. The reason for the rating is because they were easy to speak with and they did send me somewhere that was able to help.
They were friendly and very informative, but unfortunately they were unable to provide the services they advertise. The reason for the rating is because they were easy to speak with and they did send me somewhere that was able to help.