Geek Squad

Geek Squad is a tech support service operating in over 1,100 Best Buy stores. They offer a wide range of services including computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. The company emphasizes expertise in fixing various makes and models, regardless of where the customer purchased the device. Customers praise Geek Squad for their knowledgeable staff and commitment to providing clear explanations about repairs. One customer specifically highlighted the integrity and helpfulness of two agents, who went above and beyond to address a complex car stereo installation. They appreciated the agents' honesty about potential challenges and their willingness to perform extra work to ensure customer satisfaction. While some customers have reported instances where advertised services were unavailable, Geek Squad is commended for their friendly and informative approach. They are recognized for offering alternative solutions and guiding customers to other resources that can assist with their needs.