I have taken my pets to Westbury for at least 15 years. Unfortunately their level of competency, professionalism, and integrity has become dismal. I recently waited an hour beyond my appointment time to see a vet for some routine things and then they couldn’t clean my pup’s ears because she was too anxious. She was anxious because she was there for an HOUR. I had a serious issue with another one of my dogs and after billing me $1,500.00 and not giving my dog steroids for a neck injury they sent me Gulf Coast, who immediately gave my dog steroids. So, I’m done. Finished. And I would advise you to find another vet that actually offers “compassionate competent care”.
John Price
Jan 2026
Great staff, knowledgeable vets, open late, affordable, and a calm atmosphere. Everything you want in a vet.
Francisco Ramirez
Jan 2026
Extremely rude staff, couldn't even get past the front, they are demanding money before even seeing my pet, absolutely no heart and no regard for my pet
Marisa Harvey
Jan 2026
We took our pup here due to an injury. We did have to wait a couple of hours, but it was due to there being more severe injuries that they had to tend to first. I appreciated the fact that they came in frequently to update us on the wait. We spent the majority of our time in the evaluation room, so I didn’t have to stress about being in the waiting room with other pets. My pup was able to relax off leash during that time. We had X-rays and were prescribed medicine. I did pay a $250 deposit that went towards that, and did not have to pay too much more. Everyone seemed very friendly, and again, I really appreciated them constantly updating us on our wait. If we ever need an ER vet again, we will definitely go here. Highly recommend.
Stephanie Handal
Dec 2025
So grateful for this hospital and their docs. Couldn’t recommend them more highly.
Lizzie
Dec 2025
I’ve consistently received excellent care here for both my dog and my cats. The veterinarians are knowledgeable, compassionate, and always take the time to answer questions. While their prices may not be the lowest in town, they are very fair for the quality of care provided, and the team is always transparent about costs. I’ve had to bring my pets in for both urgent and emergency visits, and each time they were handled with professionalism, clear communication, and a realistic, transparent approach to diagnoses, treatment options, and pricing.
Betsy Law
Dec 2025
Best Doctors in town
Isabel Quintanilla
Dec 2025
I wanted to share my honest experience in hopes that it brings awareness and encourages improvement within your practice. I truly believe anyone who works with pets should be compassionate and empathetic toward the little four-legged angels who come through your doors—especially in emergencies when families are already stressed and scared.
We brought in our puppy after he injured his paw, trusting that a 24-hour emergency vet would provide both medical care and emotional support. Unfortunately, from the moment we walked in, the front desk felt very cold and disengaged.
A vet tech took our puppy to the back, and about 30 minutes later the doctor came in. The interaction felt very detached—no warmth, no sympathy, and the news given to us was alarming and delivered without any compassion. We were told he needed immediate surgery and would likely lose his leg. Hearing something so serious delivered in such a cold manner was incredibly painful for us as pet parents.
Out of concern, we took our puppy for a second opinion at another veterinary clinic. Not only did the new vet confirm he does not need surgery, but they also pointed out that the cast put on by your team was applied incorrectly. His injury was on his paw, yet the cast extended all the way up to his hip, which the doctor said could potentially affect his growing bones. This was extremely alarming considering your clinic charged us over $600, only for us to leave terrified and with improper care.
My advice—and sincere request—is that moving forward, your team practices more empathy when delivering difficult news. Not everyone is emotionally or financially prepared to hear worst-case scenarios without context, reassurance, or a sense of compassion. A little understanding goes a long way. Additionally, please consider exploring other treatment options before presenting the most severe outcomes as the only possibility.
We love our pets like family, and in emergency situations, we look to you for guidance, clarity, and comfort. I hope this feedback encourages a more thoughtful and supportive approach for future clients.
Thank you for taking the time to read this.
Todd Usnik
Nov 2025
Pretty good but they are very slow with pick up or drop off for boarding regardless of the time of day
Superholly English
Nov 2025
Dr. Cooper is the best! So knowledgeable and personable. He walked us through everything that was going on with our pup and answered all of our questions thoroughly. I feel confident bringing our dogs here for the best care.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Pheobe Smith
I have taken my pets to Westbury for at least 15 years. Unfortunately their level of competency, professionalism, and integrity has become dismal. I recently waited an hour beyond my appointment time to see a vet for some routine things and then they couldn’t clean my pup’s ears because she was too anxious. She was anxious because she was there for an HOUR. I had a serious issue with another one of my dogs and after billing me $1,500.00 and not giving my dog steroids for a neck injury they sent me Gulf Coast, who immediately gave my dog steroids. So, I’m done. Finished. And I would advise you to find another vet that actually offers “compassionate competent care”.
John Price
Great staff, knowledgeable vets, open late, affordable, and a calm atmosphere. Everything you want in a vet.
Francisco Ramirez
Extremely rude staff, couldn't even get past the front, they are demanding money before even seeing my pet, absolutely no heart and no regard for my pet
Marisa Harvey
We took our pup here due to an injury. We did have to wait a couple of hours, but it was due to there being more severe injuries that they had to tend to first. I appreciated the fact that they came in frequently to update us on the wait. We spent the majority of our time in the evaluation room, so I didn’t have to stress about being in the waiting room with other pets. My pup was able to relax off leash during that time. We had X-rays and were prescribed medicine. I did pay a $250 deposit that went towards that, and did not have to pay too much more. Everyone seemed very friendly, and again, I really appreciated them constantly updating us on our wait. If we ever need an ER vet again, we will definitely go here. Highly recommend.
Stephanie Handal
So grateful for this hospital and their docs. Couldn’t recommend them more highly.
Lizzie
I’ve consistently received excellent care here for both my dog and my cats. The veterinarians are knowledgeable, compassionate, and always take the time to answer questions. While their prices may not be the lowest in town, they are very fair for the quality of care provided, and the team is always transparent about costs. I’ve had to bring my pets in for both urgent and emergency visits, and each time they were handled with professionalism, clear communication, and a realistic, transparent approach to diagnoses, treatment options, and pricing.
Betsy Law
Best Doctors in town
Isabel Quintanilla
I wanted to share my honest experience in hopes that it brings awareness and encourages improvement within your practice. I truly believe anyone who works with pets should be compassionate and empathetic toward the little four-legged angels who come through your doors—especially in emergencies when families are already stressed and scared.
We brought in our puppy after he injured his paw, trusting that a 24-hour emergency vet would provide both medical care and emotional support. Unfortunately, from the moment we walked in, the front desk felt very cold and disengaged.
A vet tech took our puppy to the back, and about 30 minutes later the doctor came in. The interaction felt very detached—no warmth, no sympathy, and the news given to us was alarming and delivered without any compassion. We were told he needed immediate surgery and would likely lose his leg. Hearing something so serious delivered in such a cold manner was incredibly painful for us as pet parents.
Out of concern, we took our puppy for a second opinion at another veterinary clinic. Not only did the new vet confirm he does not need surgery, but they also pointed out that the cast put on by your team was applied incorrectly. His injury was on his paw, yet the cast extended all the way up to his hip, which the doctor said could potentially affect his growing bones. This was extremely alarming considering your clinic charged us over $600, only for us to leave terrified and with improper care.
My advice—and sincere request—is that moving forward, your team practices more empathy when delivering difficult news. Not everyone is emotionally or financially prepared to hear worst-case scenarios without context, reassurance, or a sense of compassion. A little understanding goes a long way. Additionally, please consider exploring other treatment options before presenting the most severe outcomes as the only possibility.
We love our pets like family, and in emergency situations, we look to you for guidance, clarity, and comfort. I hope this feedback encourages a more thoughtful and supportive approach for future clients.
Thank you for taking the time to read this.
Todd Usnik
Pretty good but they are very slow with pick up or drop off for boarding regardless of the time of day
Superholly English
Dr. Cooper is the best!
So knowledgeable and personable. He walked us through everything that was going on with our pup and answered all of our questions thoroughly. I feel confident bringing our dogs here for the best care.