On 5 star rating system, I give John 10 stars. He took so much time to offer good solutions to my problem , I was starting to feel guilty! Very knowledgeable, helpful, and friendly. The BEST tech/customer service support I’ve ever had.
Kyle Larson
Apr 2026
John was fantastic. From troubleshooting my issue; help with upgrading my old spa parts; to installation, he was incredibly helpful.
BBQRescue 911
Apr 2026
John made me feel like he was right there next to me solving my jacuzzi problem. Professional customer service! Walked me through the phone during the whole process and great follow up!
William Atwood
Apr 2026
Filter order was simple, accurate and timely. Will order from here again.
Lora Brittain
Apr 2026
Great service and our order was accurate and received very quickly. Thank you
Charles Craft (Charles)
Apr 2026
Returned a defective item and after a month they have not processed a return. Zero response to any emails, or phone calls after they received return item via fedfex. Repeated phone calls to any of their multiple phone numbers are dumped to ‘leave a message’. Been trying for weeks, truly fraudulent business practices. Apparently they want you to use your credit card company claims process instead of dealing with any issues, even if it’s entirely on their end.
Brian Johnson
Apr 2026
Great service and super quick shipping.
Medrix Cephux
Mar 2026
I ordered the Balboa - Purezone Water Monitoring System with Hover - 96000 item. Unfortunately, it arrived used and damaged. I reached out to Pool Spa Supply (PSS) via email to address this issue, but I’ve yet to receive any response. My review reflects the poor customer service I’ve experienced with PSS. Additionally, I’m concerned that the used product they sent could have other issues.
Randy Ghisone
Mar 2026
I was having a problem replacing a discontinued part for my hot tub. PSS not only quickly responded but also did the research and gave me a solution. Thank you!
Izo Avdic
Mar 2026
Delivered faster than expected. The hot tub heater was an exact match and fit perfectly. Up and running while saving hundreds of $$$ doing it myself. Thank you, PSS!
David Dutton
On 5 star rating system, I give John 10 stars. He took so much time to offer good solutions to my problem , I was starting to feel guilty! Very knowledgeable, helpful, and friendly. The BEST tech/customer service support I’ve ever had.
Kyle Larson
John was fantastic. From troubleshooting my issue; help with upgrading my old spa parts; to installation, he was incredibly helpful.
BBQRescue 911
John made me feel like he was right there next to me solving my jacuzzi problem. Professional customer service! Walked me through the phone during the whole process and great follow up!
William Atwood
Filter order was simple, accurate and timely. Will order from here again.
Lora Brittain
Great service and our order was accurate and received very quickly. Thank you
Charles Craft (Charles)
Returned a defective item and after a month they have not processed a return. Zero response to any emails, or phone calls after they received return item via fedfex. Repeated phone calls to any of their multiple phone numbers are dumped to ‘leave a message’. Been trying for weeks, truly fraudulent business practices. Apparently they want you to use your credit card company claims process instead of dealing with any issues, even if it’s entirely on their end.
Brian Johnson
Great service and super quick shipping.
Medrix Cephux
I ordered the Balboa - Purezone Water Monitoring System with Hover - 96000 item. Unfortunately, it arrived used and damaged. I reached out to Pool Spa Supply (PSS) via email to address this issue, but I’ve yet to receive any response. My review reflects the poor customer service I’ve experienced with PSS. Additionally, I’m concerned that the used product they sent could have other issues.
Randy Ghisone
I was having a problem replacing a discontinued part for my hot tub. PSS not only quickly responded but also did the research and gave me a solution. Thank you!
Izo Avdic
Delivered faster than expected. The hot tub heater was an exact match and fit perfectly. Up and running while saving hundreds of $$$ doing it myself. Thank you, PSS!