It's A Secret Med Spa - Houston

TL;DR: Bait and switch. Booked under a $150 off promotion that was still valid on our appointment date, forced to switch to a worse offer, overcharged $165, and ignored after five calls and an email to management.

My husband and I booked appointments based on a $150 off Letybo promotion with no minimum unit requirement. When we arrived on January 6th for our appointments with Suzanna, we were told only a 25% off / 40-unit minimum promotion applied, even though the original $150 off promotion was still active and valid that day. Despite explaining this, we felt pressured to accept the lesser offer.

Suzanna even determined I needed only 30 units, yet I was required to purchase 40 to receive any discount. The result: we paid $810 for both appointments when we should have paid $645 under the promotion we booked, a $165 overcharge before tax. That's not a rounding error; that's the direct result of being denied a promotion that hadn't even expired. When I tired to explain this to the front desk, Suzanna shut it right down. And she came 20 mins late to our appointment as she was getting her own face micro needled and didn’t apologize once.

I called five times the following weeks with no return call, then emailed management directly and still nothing. I hope someone sees this and finally makes it right.

I want to start by saying that management previously asked me to delete my original review, and I did. However, after thinking about my repeated experiences and especially after a recent issue last month where I reached out to management for help and never received a response, I decided to repost it because other clients deserve to know what’s been happening here.

I’ve given Secret MedSpa multiple chances, but the ongoing issues show a clear lack of management, communication, and proper staff training.

I’ve now had multiple appointments canceled or disrupted due to the same nurse injector, Lynn, often last minute. At one point, I even showed up to my appointment just to be told I wasn’t properly scheduled and had to come back later. There was no call or heads up, just a complete disregard for my time.

The front desk experience has been just as frustrating. The ladies consistently seem unsure about pricing and services and struggles with basic transactions. On one visit, the receptionist couldn’t even complete my checkout and chose to help another client instead. There is also another front desk staff member, easily recognizable by very heavy, dramatic makeup, who is not helpful and seems to need assistance with almost everything, even with returning clients.

There also seems to be constant miscommunication. I was once told a service would be complimentary due to their scheduling mistake, but as I was leaving, I was called out in front of other customers and asked to pay, which was extremely embarrassing and unprofessional and I never got a refund for it.

My first appointment was also concerning—the nurse injector was careless and stabbed my arm before administering the injection elsewhere, which was painful and unacceptable. The only response I received afterward was “noted,” which felt dismissive. Despite that, I still gave this place more chances.

At a follow-up, the same injector, Lynn, refused to perform what I requested even though the membership is unlimited but it’s like a trick because they still refuse to do the service requested. This lack of transparency is another major issue.

I also want to address a serious safety concern that ultimately made me stop getting injections at this location. I observed what appeared to be improper handling and disposal of bloodborne materials, which is unacceptable in any medical setting. When I brought this up to the manager, instead of addressing the concern appropriately, I was asked how much blood there was, as if the amount somehow determines whether proper disposal protocols should be followed. That response alone was alarming and showed a lack of understanding and accountability when it comes to basic safety standards.

With all of that said, I do want to highlight Chelsey, the esthetician, who has been the only consistently positive part of my experience. She is professional, understanding, and genuinely helpful. If you are considering going here for facials or esthetic services, I would recommend booking with her specifically.

Overall, this medspa has potential, especially with its membership model, but the poor communication, repeated cancellations, and lack of professionalism make it hard to recommend. At this point, I’ve already advised others to go elsewhere for injectables.

I recently had a Dysport injection with Lynn. I’ve been receiving Dysport treatments for several years now, and I can honestly say this was one of the best experiences I’ve had. For the first time, I didn’t feel any heaviness in my forehead or brows, and the results were smooth, balanced, and very natural-looking.

I used to think that a heavy forehead was just a normal part of neurotoxin injections, but I’ve realized it likely depends on the injector’s technique. I’m extremely pleased with the entire experience!

If you are not going to D’Asia then are you really getting the full experience?! I have no other words to describe my visit but AMAZING! Not only has she made my experience 5 stars, I love her personality, professionalism and kindness that she has given me during my visit. She has made me so comfortable and I will without a doubt be returning to her!
Ladies: Don’t say I didn’t tell ya! :)

I went to this location for chin filler with Susana and was disappointed with the results. My sister and I received the same treatment from the same injector, and her results were noticeably better. When I returned to have mine corrected, I was only given 0.2 mL for free and still had to pay out of pocket, just to fix an underfilled result.

I was patient and respectful throughout, but still ended up paying to correct her work. The manager, Macy, was also unprofessional. They kept claiming they were “doing me a favor” by honoring their own 50% off new client promotion when that was simply the advertised policy.

Overall, the customer service and accountability here are lacking. I won’t be returning, and I wouldn’t recommend this place unless you’re prepared to pay twice for a result you should’ve received the first time.

SUCH A WONDERFUL EXPERIENCE!!! The whole staff is so sweet and talented! Lynn handled my face with care and I love my results! Love it at secret! Ready for more facials and Botox!! Thanks for always taking such care of everyone!

I would give this place a 5 star if my experience was with my injector and front desk staff only. I received lip filler and while my injector left the numbing cream on to fully numb my lips, another staff member comes into my room trying to sell me other packages they were offering, which is fine. My issue is I said no multiple times and still felt very pressured into buying, thankfully I still didn’t. However, when I finished my treatment my injector walked me to the front desk to pay but the rest of the front desk was busy so the same staff member that pressured me into buying more said to follow her to the back to pay? She took me into a small office way in the corner where no one could see or hear us and once again asks if I wanted to buy more and I said no. She also ended with asking how much gratuity I wanted to leave my injector. I’ve never been asked at a med spa to leave a tip because to my knowledge these women are “licensed professionals” and are not supposed to accept tips. This however I didn’t turn down and did leave a tip, which I felt pressured into doing as well. Great experience except for that one staff member, love my lips, however I will not be returning.

I recently got my first Botox treatment with Susana. She has the lightest touch and made the entire experience so comfortable. You can tell right away how knowledgeable and experienced she is. My results came out exactly how I hoped, natural and refreshed.

Susana also recommended EZ Gel for my under eyes, and I really appreciated how honest and upfront she was about what to expect and the results.

If you’re considering any aesthetic treatments, I highly recommend going to Susana. She truly knows her craft and makes you feel taken care of every step of the way.

Experience was great! Staff was friendly from beginning to end. I’m a first timer for lip filler and Nurse Susana did amazing! Highly recommend 😌

I Went and got ez gel in the under eyes. The technician told me I needed a lower bleph but proceeded to do the treatment. Once she said I needed a lower bleph I should have left! Now I paid for two services and spoke with the manager for a refund for the 2nd treatment and she explained to me that she couldn’t provide a refund but could use it the balance towards a second service. I don’t want to go back to that med spa for anything else! What a waste of time and money!