IGD Plumbing & Air is a Houston-based company that provides residential and commercial plumbing and HVAC services. The dedicated team of licensed, experienced, and trained technicians, including Petar, work to deliver exceptional service and address customers' plumbing and HVAC issues promptly. Customers praise the company's punctuality, professionalism, and ability to quickly assess and resolve problems. Technicians like Petar arrive on time, are polite, and take care to clean work areas thoroughly. They explain every step before working and provide useful tips to help customers maintain their systems. The company aims to change customers' views of the industry through a service-focused approach, emphasizing professionalism and customer care. Customers appreciate the company's courtesy, friendliness, and transparent communication, as well as their expertise and commitment to stand by their work.
I recently had IDG Plumbing and Air service a Rheem water heater warranty claim. I was very satisfied with their work.
Scheduling an appointment was extremely easy. Susan reached out to me by phone and text, she was polite and accommodating, finding a convenient time for me despite my busy schedule.
When the plumber, Nasko arrived, he was punctual and well-prepared. He quickly assessed the problems and explained the necessary repairs in a clear and understandable manner. I needed additional parts before he could do the repair so I rescheduled with IDG. When the new parts came in I contacted them after hours but got a return call immediately and was scheduled for the next day.
Nasko came out again and got everything installed and fixed properly.
Overall, I highly recommend IDG Plumbing and Air to anyone in need of plumbing repairs or maintenance.
Dec 2022
5.0★★★★★
First time writing a review; in reading many reviews on IGD Plumbing & HVAC of Spring, Tx., I have read some negative reviews that just absolutely disagree with my knowledge and my experience with this company for both my residential and commercial properties that date back to 1st qtr. 2015. I have even noted a negative review written by a customer that is not even in Texas and therein not applicable. I have also noted complaint about things where from the description there was no doubt that the technician was correct and the homeowner not. Being in real estate and construction industries for 45+ years and dealing with many warranty companies and their contractual relationships that the service providers must operate to, I can attest that what happens is not only due to the service provider but the constraints placed by the insurer. I have even had an insurer that provided the repair parts to the contractors and ignored what the existing system components were and dictated the installer to install an evaporator coil that had entirely different dimensions that required a refabricating of plenums which they would not cover. The installer and I both suffered cost implications. IGD have installed water heaters (conventional and parallel Navien tankless with hot water circulating system), bathroom remodels, repairs of prior installations and just now a major project involving 2 5 ton and 2 4 ton complete 16 SEER HVAC systems installed in my home. Not only does each system function beyond expectations but more importantly when walking from one room to another with the 3 2story wings each and every room poses no temperature differential and all a 38% relative humidity. Each system is controlled by T9's (preferred by me over the new T10) with sensors in each room that sense when occupied and controls temperatures to the desired settings. I give these details on this system is coordinating 4 individual systems to work in concert with each other and that was no easy task. I have had issue with the original equipment for the 22 years on hot and cold rooms since we have owned this home and now complete satisfaction. I give credit to the installation team lead technician Tristian and the rest of the crew, Zachary, Fidel, and Fernando working under the coordination of their manager Norman and the owner Ivan. I give the highest of compliments to the expertise, courtesy, concern, care and friendliness of these people. IGD Plumbing and HVAC of SPRING, Tx.
