About ICS | Managed IT Services and IT Support Company in Houston
ICS | Managed IT Services and IT Support Company in Houston provides reliable and expert IT solutions for businesses in Houston, San Antonio, and Austin. The company offers a range of services including managed IT, Office 365 migration, network infrastructure, cloud hosting, cybersecurity, help desk support, and network monitoring. Customers highlight their quick and responsive service, often receiving instant replies to urgent issues. For example, clients appreciated the fast assistance with phone and wifi problems, with staff guiding them through troubleshooting steps and resolving issues promptly. The support team is described as calm, knowledgeable, and friendly, making complex problems easier to solve. Employees like David and Chris are praised for their quick responses, understanding of problems, and effective solutions, even for difficult issues. Clients also value the strategic IT consulting that helps boost productivity and security, ensuring their technology is reliable and scalable. Overall, ICS is recognized for providing excellent customer service, expert technical support, and tailored IT solutions that help Texas organizations stay ahead with their technology needs.
A couple of days ago I had an issue with the phone. I was terribly frustrated. I emailed our Tech (Clifton) and got an almost instant reply. I still had issues and emailed again, instant reply. This went on and then Clifton called me. He is absolutely the best, he is a great asset to ICS. He was so calm, fabulous Customer Service. Issue dealt with, no problem. My colleagues called me the Tech Master, but I owe it all to Clifton. He's GREAT!
My wifi was not working, so one of the people in charge of my apartment said to call them. I called them, explained the issue and when it started, they told me there was a storm that reset some stuff. They walked me through the whole process, told me they would call me back in about 15-20 minutes. About 15-ish minutes later they called me back and we got my wifi working again. Brooke I think was the name of the person that helped me.
To put it a bit more simply, wifi wasn't working, I was told to call them by apartment people. I called them, they helped me. I will be putting their info next to my wifi for future reference in case this happens again.
David Didion is quick to respond, understands instantly what the issue is about and knows how to fix, or if not then promptly returns with the right answer after doing necessary research for the more difficult problems. His wide range of knowledge is exceptional.