I don't like the way they don't care about people's time and energy invested. Some of their representatives have a little too much leeway in how they talk and deal with clients that can come off disrespectful, manipulative, and disingenuous as many other reviewers have mentioned.Their surveys are extremely long and give a poor user interface experience. I don't trust them too much after the experience. With that said, their managers do try to resolve concerns if a person escalates a complaint. It wasn't fully resolved, but it did help. They also have some good education and methods to help parents, that I wish was was more widely and easily accessible.
March 2019
I have not used the services of DePelchin so this review is just of the meeting spaces, which I have used on a number of occasions. This is one of the most beautiful buildings in Houston, with lovely meeting rooms and a gorgeous outdoor area which is simply glorious. They have great amenities and tons of space. I'm always glad to be able to visit!
May 2018
If it wasn't for Depelchin I wouldn't be a Parent. They totally helped me navigate through good ole crooked DFPS. Post adoption service team is amazing. This place genuinely CARES about the families that they serve. If you are in the beginning stages of fostering or adopting, don't give up. It might take a little bit of perseverance and follow up phone calls but this is the place to go! It will prepare you before during and after adoption. I couldn't say enough good things about this place and I am blessed to be part of the Depelchin family
I don't like the way they don't care about people's time and energy invested. Some of their representatives have a little too much leeway in how they talk and deal with clients that can come off disrespectful, manipulative, and disingenuous as many other reviewers have mentioned.Their surveys are extremely long and give a poor user interface experience. I don't trust them too much after the experience. With that said, their managers do try to resolve concerns if a person escalates a complaint. It wasn't fully resolved, but it did help. They also have some good education and methods to help parents, that I wish was was more widely and easily accessible.
I have not used the services of DePelchin so this review is just of the meeting spaces, which I have used on a number of occasions. This is one of the most beautiful buildings in Houston, with lovely meeting rooms and a gorgeous outdoor area which is simply glorious. They have great amenities and tons of space. I'm always glad to be able to visit!
If it wasn't for Depelchin I wouldn't be a Parent. They totally helped me navigate through good ole crooked DFPS. Post adoption service team is amazing. This place genuinely CARES about the families that they serve. If you are in the beginning stages of fostering or adopting, don't give up. It might take a little bit of perseverance and follow up phone calls but this is the place to go! It will prepare you before during and after adoption. I couldn't say enough good things about this place and I am blessed to be part of the Depelchin family