Had a great experience at DeMontrond. Worked closely with James Vu who took us on multiple test drives, answered all of our questions and let us know when a car in transit arrives to the dealership. We agreed on cost and trade-in for an existing vehicle and in the process of driving the trade-in to the dealership it broke down. James worked with the management team and honored our agreement with the trade-in. Really appreciate the support and effort he gave us throughout the process.
Phillip Rollins
Jan 2026
My wife and I purchased two vehicles from DeMontrond North Houston GMC dealership—a 2015 GMC Sierra and a 2022 GMC Yukon Denali—and unfortunately our experience has fallen well below the level of service we expect from an authorized GMC dealer.
Regarding the 2015 Sierra, we experienced issues with the brakes shortly after purchase. After multiple discussions, the brakes were eventually addressed; however, this is a concern that should have been identified and resolved during a proper pre-sale inspection.
With the 2022 Yukon Denali, we have encountered additional issues. One headlight has visible moisture inside, and one side mirror does not function properly. When these concerns were raised, the used car manager, Jeff, stated that he was unwilling to approve replacement of the headlight due to the cost (approximately $1,200). While I understand cost considerations, this response was disappointing given the nature of the defect and the premium level of the vehicle.
We also purchased extended warranties on both vehicles, expecting coverage and support should issues arise. We were referred to Emil, who advised us to call at the beginning of the new year. Despite reaching out multiple times as instructed, we have not received a response or follow-up.
Throughout this process, I have remained patient and professional. However, the lack of communication, reluctance to address defects, and overall follow-through do not align with the standards I would expect from a GMC dealership—particularly one selling high-end vehicles and extended warranty coverage.
I am sharing this experience in hopes that GMC Corporate will review these concerns and ensure that customers receive the level of service, inspection quality, and accountability that the GMC brand represents. At this time, I cannot recommend this dealership based on our experience.
Donald Cowden
Jan 2026
Great job replacing by GPS antenna!!!
Tim Butler
Jan 2026
Javier, Juan and Gilberto all did everything possible to make the easiest vehicle purchase ever! A top notch team who really keep the customer in mind.
TheMrskherrera
Jan 2026
Joseph was very helpful. It was a quick and easy experience.
Michael
Jan 2026
Quick and painless. Best experience I’ve ever had at dealership. In and driving out in about 1:30 hrs. My salesman Joseph was excellent and very knowledgeable about the truck. Highly recommend.
SDB02
Jan 2026
Terrible communication and terrible service. Do not trust them to get your vehicle fixed correctly!
Kendra Bellow
Jan 2026
We had to bring our vehicle back for the 4th time in a year. It will be around 2 months out of 12 it has been at the shop for service. We originally purchased it from the Conroe location. While some of the repairs have been good, we recently had to have the transmission replaced, and within 2 weeks it overheated and we had to drive it back. It has now been 2 weeks since we dropped it off and there is no one communicating with us, in addition to receiving diagnostic fees for issues that we did not even bring the vehicle back in for. We only brought it back for the transmission that they had just replaced. My husband has been trying to communicate and they just ignore us. We told them we need the transmission fixed for overheating, which is why we originally brought it in. They gave a quote for the bypass valve, which we just paid them to replace when the transmission was replaced. This should obviously be a warranted repair, however this service advisor didn't even realize that was an item they had just replaced. I then noticed they had a diagnostic down for engine coolant, which I never requested. The engine was not and has never overheated. It was only brought back in for the transmission failure reoccurring. The lack of communication in this service department is absolutely unacceptable and shocking that they would treat customers this way. We have purchased 3 vehicles from Demontrond and we get treated like a nuisance just for wanting communication with the service advisor or the service manager. We have contacted the customer care number numerous times, and they send generic messages back they they are urgently looking into the issue. Yet, it's been 2 weeks since the vehicle was dropped off, and we've requested since Monday to speak with a manager. Not only has a manager not contacted us, they decided to diagnose and quote issues that we never requested.
All we want is the transmission, that was just replaced, to not overheat when we get 2 hours out of town, only 2 weeks after the replacement.
I don't expect much to come of this review, but it's disappointing they would treat returning customers in such a hideous manner.
Bruce Oliver
Nice people
Sean Brady
Go ask for Javier!
Joey Gordon
Had a great experience at DeMontrond. Worked closely with James Vu who took us on multiple test drives, answered all of our questions and let us know when a car in transit arrives to the dealership. We agreed on cost and trade-in for an existing vehicle and in the process of driving the trade-in to the dealership it broke down. James worked with the management team and honored our agreement with the trade-in. Really appreciate the support and effort he gave us throughout the process.
Phillip Rollins
My wife and I purchased two vehicles from DeMontrond North Houston GMC dealership—a 2015 GMC Sierra and a 2022 GMC Yukon Denali—and unfortunately our experience has fallen well below the level of service we expect from an authorized GMC dealer.
Regarding the 2015 Sierra, we experienced issues with the brakes shortly after purchase. After multiple discussions, the brakes were eventually addressed; however, this is a concern that should have been identified and resolved during a proper pre-sale inspection.
With the 2022 Yukon Denali, we have encountered additional issues. One headlight has visible moisture inside, and one side mirror does not function properly. When these concerns were raised, the used car manager, Jeff, stated that he was unwilling to approve replacement of the headlight due to the cost (approximately $1,200). While I understand cost considerations, this response was disappointing given the nature of the defect and the premium level of the vehicle.
We also purchased extended warranties on both vehicles, expecting coverage and support should issues arise. We were referred to Emil, who advised us to call at the beginning of the new year. Despite reaching out multiple times as instructed, we have not received a response or follow-up.
Throughout this process, I have remained patient and professional. However, the lack of communication, reluctance to address defects, and overall follow-through do not align with the standards I would expect from a GMC dealership—particularly one selling high-end vehicles and extended warranty coverage.
I am sharing this experience in hopes that GMC Corporate will review these concerns and ensure that customers receive the level of service, inspection quality, and accountability that the GMC brand represents. At this time, I cannot recommend this dealership based on our experience.
Donald Cowden
Great job replacing by GPS antenna!!!
Tim Butler
Javier, Juan and Gilberto all did everything possible to make the easiest vehicle purchase ever! A top notch team who really keep the customer in mind.
TheMrskherrera
Joseph was very helpful. It was a quick and easy experience.
Michael
Quick and painless. Best experience I’ve ever had at dealership. In and driving out in about 1:30 hrs. My salesman Joseph was excellent and very knowledgeable about the truck. Highly recommend.
SDB02
Terrible communication and terrible service. Do not trust them to get your vehicle fixed correctly!
Kendra Bellow
We had to bring our vehicle back for the 4th time in a year. It will be around 2 months out of 12 it has been at the shop for service. We originally purchased it from the Conroe location. While some of the repairs have been good, we recently had to have the transmission replaced, and within 2 weeks it overheated and we had to drive it back. It has now been 2 weeks since we dropped it off and there is no one communicating with us, in addition to receiving diagnostic fees for issues that we did not even bring the vehicle back in for. We only brought it back for the transmission that they had just replaced. My husband has been trying to communicate and they just ignore us. We told them we need the transmission fixed for overheating, which is why we originally brought it in. They gave a quote for the bypass valve, which we just paid them to replace when the transmission was replaced. This should obviously be a warranted repair, however this service advisor didn't even realize that was an item they had just replaced. I then noticed they had a diagnostic down for engine coolant, which I never requested. The engine was not and has never overheated. It was only brought back in for the transmission failure reoccurring. The lack of communication in this service department is absolutely unacceptable and shocking that they would treat customers this way. We have purchased 3 vehicles from Demontrond and we get treated like a nuisance just for wanting communication with the service advisor or the service manager. We have contacted the customer care number numerous times, and they send generic messages back they they are urgently looking into the issue. Yet, it's been 2 weeks since the vehicle was dropped off, and we've requested since Monday to speak with a manager. Not only has a manager not contacted us, they decided to diagnose and quote issues that we never requested.
All we want is the transmission, that was just replaced, to not overheat when we get 2 hours out of town, only 2 weeks after the replacement.
I don't expect much to come of this review, but it's disappointing they would treat returning customers in such a hideous manner.