I’m extremely disappointed with how my most recent experience was handled after being a loyal customer for over 20 years and spending thousands of dollars on care for my pets.
I missed my appointment and called to apologize when I realized I was 45 minutes late. I took full responsibility and was told it was “not a problem” and that we would simply reschedule. Despite that, I was still charged a $30 fee, with no consideration for my long-standing history as a client.
What made this worse was my follow-up conversation with an attendant named Brooke. At no point did she ask if there was anything they could do to keep my business or acknowledge my loyalty. Instead, she immediately sent me my dog’s records and suggested I could go elsewhere. That response was surprising and frankly disappointing after two decades of trust and support.
I understand policies exist, but how situations are handled matters just as much. This interaction felt dismissive and transactional rather than patient- and client-focused. I expected better from a clinic I’ve relied on for so many years.
And yes I paid the $30 fee.
John Canales
Maria Garcia
Dec 2025
Took my dog there for the first time, took good care of my pet. I certainly recommend this clinic for your pets needs. Staff is very attentive and helpful to your pets needs. ❤️
Brisa Gonzalez
Nov 2025
took in my fur baby Kukie , for some bad hotspots she was having. they cared for her so well. Dr. Brumley is amazing. highly recommend this vet. the staff and administration at this facility is very generous and caring. will be coming back! thank you.
Nick guerrero
Nov 2025
Dr. Chen was awesome. She was very informative, knowledgeable and very caring. She was the on call Dr the weekend I needed assistance and made sure I called or texted her if I had any problems or concerns. Thank you so much for treating MIA (my kitty) with so much Love!! Thank you, Suzanne Guerrero
Lewis G
Oct 2025
For the animals it is a great place. It is my 1st time here. The staff I give them zero stars. From the moment I came in, there was confusion. We were greeted just fine. We are here to pick up our dog. Some how the clerk got confused. She asked for more information. I had to step in and say: I am here to pick up my dog. The clerk was totally confused. She even asked what's going on. A male employee stepped in and said they are here to pick up. That's when her brain began to function. I feel retraining is needed through out the year and when highly required. No one should have to go through that.
Jacob A. Boyd
Aug 2025
Great service and a same day urgent appointment!
Jo Hammons
Aug 2025
Xena has been cared for by the staff at Altas Palmas for 3 years. I am always so happy that xena LOVES arriving at the doctor’s. Clearly everyone there makes her feel safe and I appreciate everyone there. Today we met one of the new doctors and a vet tech we hadn’t seen. Both Dr. Chen and Krystal were warm, friendly, thorough, and are continuing to make me a happy fur mama. With gratitude and thanks!! Jo Hammons
Catarina Rosel
Aug 2025
I had to make the difficult decision to say goodbye to my boy Tico today. Our situation was very complex and Dr. Esparza and the techs were extremely kind and understanding throughout the entire process. They made sure Tico went as peacefully as possible and allowed me time to grieve. Today was a very difficult day but I’m thankful for their kindness.
River Lily
Jun 2025
First time here & they helped my pup very well. Very kind people!
O N
May 2025
What a wonderful place. Great staff who went above and beyond to schedule my Chamo's dental cleaning, Everything was explained in detail to me, they were transparent and upfront with the procedures and the pricing. Can't wait to board Chamo at their boarding facility which is one of the cleanest I've ever seen in my life. We will return:)
Nalu Nalu
Alta Palmas Animal Clinic
I’m extremely disappointed with how my most recent experience was handled after being a loyal customer for over 20 years and spending thousands of dollars on care for my pets.
I missed my appointment and called to apologize when I realized I was 45 minutes late. I took full responsibility and was told it was “not a problem” and that we would simply reschedule. Despite that, I was still charged a $30 fee, with no consideration for my long-standing history as a client.
What made this worse was my follow-up conversation with an attendant named Brooke. At no point did she ask if there was anything they could do to keep my business or acknowledge my loyalty. Instead, she immediately sent me my dog’s records and suggested I could go elsewhere. That response was surprising and frankly disappointing after two decades of trust and support.
I understand policies exist, but how situations are handled matters just as much. This interaction felt dismissive and transactional rather than patient- and client-focused. I expected better from a clinic I’ve relied on for so many years.
And yes I paid the $30 fee.
John Canales
Maria Garcia
Took my dog there for the first time, took good care of my pet. I certainly recommend this clinic for your pets needs. Staff is very attentive and helpful to your pets needs. ❤️
Brisa Gonzalez
took in my fur baby Kukie , for some bad hotspots she was having. they cared for her so well. Dr. Brumley is amazing. highly recommend this vet. the staff and administration at this facility is very generous and caring. will be coming back! thank you.
Nick guerrero
Dr. Chen was awesome. She was very informative, knowledgeable and very caring. She was the on call Dr the weekend I needed assistance and made sure I called or texted her if I had any problems or concerns. Thank you so much for treating MIA (my kitty) with so much Love!! Thank you, Suzanne Guerrero
Lewis G
For the animals it is a great place. It is my 1st time here. The staff I give them zero stars. From the moment I came in, there was confusion. We were greeted just fine. We are here to pick up our dog. Some how the clerk got confused. She asked for more information. I had to step in and say: I am here to pick up my dog. The clerk was totally confused. She even asked what's going on. A male employee stepped in and said they are here to pick up. That's when her brain began to function. I feel retraining is needed through out the year and when highly required. No one should have to go through that.
Jacob A. Boyd
Great service and a same day urgent appointment!
Jo Hammons
Xena has been cared for by the staff at Altas Palmas for 3 years. I am always so happy that xena LOVES arriving at the doctor’s. Clearly everyone there makes her feel safe and I appreciate everyone there. Today we met one of the new doctors and a vet tech we hadn’t seen. Both Dr. Chen and Krystal were warm, friendly, thorough, and are continuing to make me a happy fur mama. With gratitude and thanks!! Jo Hammons
Catarina Rosel
I had to make the difficult decision to say goodbye to my boy Tico today. Our situation was very complex and Dr. Esparza and the techs were extremely kind and understanding throughout the entire process. They made sure Tico went as peacefully as possible and allowed me time to grieve. Today was a very difficult day but I’m thankful for their kindness.
River Lily
First time here & they helped my pup very well. Very kind people!
O N
What a wonderful place. Great staff who went above and beyond to schedule my Chamo's dental cleaning, Everything was explained in detail to me, they were transparent and upfront with the procedures and the pricing. Can't wait to board Chamo at their boarding facility which is one of the cleanest I've ever seen in my life. We will return:)