1st Call Restoration is a family-owned and operated business with over 100 years of combined experience, serving the greater East Texas areas. The company provides personal attention and prompt service, taking pride in helping clients turn stressful situations into positive experiences. With state-of-the-art equipment and a team of certified restoration professionals, 1st Call Restoration offers 24-hour emergency response, available 365 days a year, with an average response time of 40-90 minutes. Reviewers have praised the company's exceptional service, describing the team as "amazing," "knowledgeable," and "professional." They have also noted the company's ability to complete projects efficiently and effectively, ensuring clients' homes are restored to their original condition.
Customers have highlighted the trustworthiness and transparency of the company, with one reviewer noting that the technician's manager, Ronnie Benavides, provided a detailed quote and scope of work, and even suggested a more cost-effective option of replacing the impacted carpet and pad instead of restoration. The company's commitment to customer satisfaction is further demonstrated by their willingness to address any concerns and ensure the best possible outcome for the client. Reviewers have also commended the professionalism and helpfulness of the technicians, including Aaron, Tristin, Jacob, Grant, and Jack, who have guided clients through the restoration process and provided thorough water mitigation services.
So incredibly grateful for Aaron Rodgers. We got first calls restorations number from our real estate agent who cares deeply about her past homebuyers. (Jennifer Cox)
He was candid, caring, respectful, and kind. When things happen with your home, it feels overwhelming sometimes.
And just knowing that someone else has got our back, and will be there,is a blessing. Thanks again Aaron!
We have had 1st call come out on multiple times due to the poor construction of our building and it floods very easily. They are always real quick to come right over and begin the clean up process. They are very attentive and follow up service is pretty top notch! They do go over and beyond to help us have our office back to normal. I would highly recommend them for any of your restoration services.
I love the 1st call team!
151 Cody Austin St, Gun Barrel City, TX 75156
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