Terrible customer service and my clothes never are clean when I pick them up. Even simple food stains will still be on my clothes. I do not recommend this place.
lia vu
Jul 2025
DO NOT USE THIS PLACE!!!!! They constantly LOOSE ITEMS! RIP Them ! Are very careless and customers service is HORRIBLE! Whoever OWNS THIS BUISINESS NEEDS TO TRAIN THEIR STAFF BETTER! I Run a small business myself and understand how important reviews like this can hurt a business and I am not one to leave reviews and bad ones for that matter. But when u have given a place multiple opportunities to do better and they just keep messing up, it’s time to speak up. DO BETTER!!!
Danielle D
May 2025
DO NOT bring your clothes here—unless you’re okay with them getting ruined and management refusing to take responsibility.
Since the new owners took over, this place has completely gone downhill. I brought in a pair of pants that were returned with a stain and discoloration that absolutely weren’t there before. I brought them back three times asking them to fix it. Each time, they claimed they “tried,” but the pants still looked like they’d been washed with dark clothing.
When I finally spoke with a manager, she was dismissive and rude—telling me it was “impossible” they caused the damage. Then she added that I “always have this problem,” which was both untrue and offensive. I had no idea what she was referring to, and it felt like an attempt to deflect blame rather than resolve the issue.
They send your clothes out, they don’t take ownership when things go wrong, and they clearly don’t care about their customers. I only kept going here because it’s close to Lake Ridge—but the convenience is not worth the risk.
If you value your clothes and expect basic accountability, take them somewhere else.
Tristan Timms
Apr 2025
I love this place, been going here for over 15 years now. I moved to Austin and still drive up to take my cloths to the cleaners here!
Jamel Slaughter
Apr 2025
As others have noted, horrible attitudes. It seems as though you're bothering them and they don't need/want customers. Go where your money is welcomed.
Monica Calhoun
Mar 2025
I received a call stating I left dry cleaning , I no longer live in the area and I can’t reach anyone at the store . If you are reading TJ is please call me back. I’ll add 5 stars then.
Eddie Lovan
Jan 2025
Horrible and ugly attitudes services all around, they made the servicing industry uglier. I own an establishment and I know what it takes to make people happy and keep coming back. You say thank you to them they don't own acknowledge. That's how bad they feel about our businesses as consumers. Not a dime again.
Darmetreis Kilgore
Sep 2024
Horrible and rude service.
Eloisa Ibarra
Jul 2024
Avoid this place. Bad service.
Tarnesha Cook
Apr 2024
I never write a review, but today I’m writing one. I bought my dress in for a special occasion, and they completely ruined my dress. I do not advise anyone to ever go to that cleaners specially, if you have a formal dress unacceptable. Very unacceptable.
Sheher Demand
Terrible customer service and my clothes never are clean when I pick them up. Even simple food stains will still be on my clothes. I do not recommend this place.
lia vu
DO NOT USE THIS PLACE!!!!! They constantly LOOSE ITEMS! RIP Them ! Are very careless and customers service is HORRIBLE! Whoever OWNS THIS BUISINESS NEEDS TO TRAIN THEIR STAFF BETTER! I Run a small business myself and understand how important reviews like this can hurt a business and I am not one to leave reviews and bad ones for that matter. But when u have given a place multiple opportunities to do better and they just keep messing up, it’s time to speak up. DO BETTER!!!
Danielle D
DO NOT bring your clothes here—unless you’re okay with them getting ruined and management refusing to take responsibility.
Since the new owners took over, this place has completely gone downhill. I brought in a pair of pants that were returned with a stain and discoloration that absolutely weren’t there before. I brought them back three times asking them to fix it. Each time, they claimed they “tried,” but the pants still looked like they’d been washed with dark clothing.
When I finally spoke with a manager, she was dismissive and rude—telling me it was “impossible” they caused the damage. Then she added that I “always have this problem,” which was both untrue and offensive. I had no idea what she was referring to, and it felt like an attempt to deflect blame rather than resolve the issue.
They send your clothes out, they don’t take ownership when things go wrong, and they clearly don’t care about their customers. I only kept going here because it’s close to Lake Ridge—but the convenience is not worth the risk.
If you value your clothes and expect basic accountability, take them somewhere else.
Tristan Timms
I love this place, been going here for over 15 years now. I moved to Austin and still drive up to take my cloths to the cleaners here!
Jamel Slaughter
As others have noted, horrible attitudes. It seems as though you're bothering them and they don't need/want customers. Go where your money is welcomed.
Monica Calhoun
I received a call stating I left dry cleaning , I no longer live in the area and I can’t reach anyone at the store . If you are reading TJ is please call me back. I’ll add 5 stars then.
Eddie Lovan
Horrible and ugly attitudes services all around, they made the servicing industry uglier. I own an establishment and I know what it takes to make people happy and keep coming back. You say thank you to them they don't own acknowledge. That's how bad they feel about our businesses as consumers. Not a dime again.
Darmetreis Kilgore
Horrible and rude service.
Eloisa Ibarra
Avoid this place. Bad service.
Tarnesha Cook
I never write a review, but today I’m writing one. I bought my dress in for a special occasion, and they completely ruined my dress. I do not advise anyone to ever go to that cleaners specially, if you have a formal dress unacceptable. Very unacceptable.