Reviews for Lightfoot Plumbing, Heating, Air & Electrical
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
We had a mixed experience with Lightfoot. When they first came out, their pricing was really unclear. We questioned the sales tactics and asked to speak to management and the tech was combative, defensive and wouldn’t allow us to speak to management. It was a frustrating experience and we didn’t really trust the work that was done, however the tech guaranteed that it would be under warranty and if issues arose within 30 days we’d be covered.
In 2 weeks - the issue with our condensate drain line continued. We called them back and a different tech, Josh, came out and he was awesome. He was kind, explained the work he was doing, fixed the issues left...read full review
Tristen G. came out to help us with our air conditioning. He figured out the problem and got it fixed right away! He was very professional and helpful. Answered all my questioning and checked on another issue we had. We are very happy with Lightfoot and purchased the membership as well. Thank you Tristen!
I've been a Lightfoot Mechanical customer for years, but they sure need an improvement to their scheduling system. My latest experience is illustrative. I called them for an HVAC appointment and had a window of 8am to 12pm for the technician to arrive. No one came during the window. No texts or calls as to when to expect the technician. Nothing.
At 12:30 i called Lightfoot to see what was going on. The customer service person said the technician was on another job and would call me 30 minutes before his arrival. So how much longer do I have to wait? Not a clue. I cancelled the appointment.
I understand it is difficult to know how long a specific...read full review